2/10 Terrible
Nikhil
Travelled with family
29 Dec 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We drove from Los Angeles and reached late at Tucson. This property needs serious renovations. We were given room on the second floor (242) which was totally horrible. It was like a page pulled out of the 1960s. The carpet was full of stains, the flush took 5 minutes to flush out, the sink had cracks and no strainer (you could see the pipe), the shower did not have hot water, the shower knob was going round and round as if from a 1950s old steering wheel which does not stop, the tub was non usable as there was not way to stop the water flowing out of the tub (my son wanted to use the tub and he couldn't), broken panels on the old 1960s thermostat, furniture with all marks all over and washed out tapestry as if its straight from a good will store, the bathroom door had all corroded sides and the door with wood strips falling out, nothing in that room was okay.. totally unacceptable. It was about 11:30PM by the time we saw all this and were very very unhappy but were so tired so decided to sleep and take the matters to the staff the next day.
On the text which we received asking us how the check in was, we put our concerns the same very night but no one ever got back until asking as to check out the following day.
This has been the worst property we have ever stayed in and when a big brand puts its name behind - it should be seen that the customer at least has a good experience. Worst room ever and as a matter of courtesy we should be given a total refund for our stay.
Nikhil
Stayed 2 nights in Dec 2024