During check in the front staff gal showed a lack of skills in her job and a lack of confidence. After a long period of being unable to check us in, she hands us keys, we didn’t sign liability forms. We go to our room, the pull out bed was dirty, there was no sheets, blankets or pillows provided. I go downstairs the front desk gal was rude. She handed me one pillow and blanket, I explained on my reservation and per the suite I have 6 people checked in. With added attitude she attended to the needs of obtain another pillow. We had two teenagers, a 9 year old, a pregnant women, and two other women staying. In the middle of the night our two teenagers were awoke by a man walking into our hotel room. We could not utilize the lock because it would not work due to the door not being aligned properly. It was later discovered the front desk gal messed up with 6 guests. I’m not sure to what extent, however we had a man entering our room in the middle of the night with an extremely vulnerable group. To add we literally just needed a place to rest as we just had a horrific loss in a horrific way and needed a peaceful getaway. Instead we were greeted with unsafe accommodations and a manager that said sorry it happened to a lot of people last night. Mind you, she additionally told us the front desk gal no showed us, and there was not even a record of us in the facility. Then waking up to a crying infant next door at early hours. I think I’d recommend not and say you did.
