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Kimpton Aluna Tulum, an IHG Hotel

4.5 star property
Luxury Tulum hotel in Zama with 2 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kimpton Aluna Tulum, an IHG Hotel

Exterior
Bar (on property)
2 outdoor pools, free pool cabanas, pool umbrellas
Point of interest
Aerial view
VIP Access

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast available
  • Pool
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Room service
    Room service
  • Spa
    Spa
The price is AU$274
includes taxes & fees
1 Dec - 2 Dec

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Room, 2 Queen Beds (Essential)

Premium bedding, down duvets, in-room safe, blackout curtains

Room, 2 Queen Beds (Essential)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Ceiling fan
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Premium bedding, down duvets, in-room safe, blackout curtains

Suite, 1 Bedroom

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
Sofa bed
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony (Essential)

Room, 2 Queen Beds, Balcony (Essential)

Room, 2 Queen Beds, Balcony (Essential)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Ceiling fan
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mobility Accessible

Premium bedding, down duvets, in-room safe, blackout curtains

Room, 2 Queen Beds, Mobility Accessible

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Ceiling fan
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Ceiling fan
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Essential)

Premium bedding, down duvets, in-room safe, blackout curtains

Room (Essential)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Ceiling fan
  • 38 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Room, 1 King Bed, Balcony (Essential)

Premium bedding, down duvets, in-room safe, blackout curtains

Room, 1 King Bed, Balcony (Essential)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
Sofa bed
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Essential)

Premium bedding, down duvets, in-room safe, blackout curtains

Room, 1 King Bed (Essential)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Down duvet
Blackout curtains
Sofa bed
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

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The price is AU$143
includes taxes & fees
25 Nov - 26 Nov
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About the area

Map
Poligono 04 Fraccion 05 Lote 04 S/N, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 5 min walk - 0.4 km
  • Las Palmas Public Beach - 7 min drive - 4.5 km
  • Gran Cenote - 8 min drive - 6.3 km
  • Tulum Mayan Ruins - 10 min drive - 5.3 km
  • Playa Paraiso - 12 min drive - 5.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 99 min drive

Restaurants

  • ‪Rossina Cafe - ‬11 min walk
  • ‪Boston’s Tulum - ‬15 min walk
  • ‪Carl's Jr. - ‬6 min walk
  • ‪Pescaderia Estrada - ‬19 min walk
  • ‪Escama - ‬10 min walk

About this property

Kimpton Aluna Tulum, an IHG Hotel

Luxury hotel near Tulum National Park
Located close to Playa Paraiso and Tulum Mayan Ruins, Kimpton Aluna Tulum, an IHG Hotel provides a poolside bar, a terrace and a garden. Treat yourself to a facial, a massage or a body scrub at Qi Ja´Spa, the on-site spa. Free in-room WiFi is available to all guests, along with laundry facilities and a 24-hour gym.
You'll also enjoy perks such as:
  • 2 outdoor pools with free cabanas, sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), free bike hire and babysitting (surcharge)
  • A 24-hour front desk, a banquet hall and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All 78 rooms have comforts such as premium bedding and air conditioning, as well as thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and down duvets
  • Bathrooms with baths or showers and free toiletries
  • 40-inch Smart TVs with Netflix and streaming services
  • Balconies or patios, wardrobes/cupboards and childcare services

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: MXN 340 for adults and MXN 170 for children
  • A poolside bar

Family friendly

  • 2 outdoor pools
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Coworking space
  • Meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV
  • IPod dock
  • Netflix
  • Streaming services

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 360 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room safe
  • Partner property beach club access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately MXN 340 for adults and from MXN 170 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Kimpton Tulum
Kimpton Aluna Tulum
Kimpton Aluna Tulum, An Ihg
Kimpton Aluna Tulum, an IHG Hotel Hotel
Kimpton Aluna Tulum, an IHG Hotel Tulum
Kimpton Aluna Tulum, an IHG Hotel Hotel Tulum

Frequently asked questions

Does Kimpton Aluna Tulum, an IHG Hotel have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Kimpton Aluna Tulum, an IHG Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Kimpton Aluna Tulum, an IHG Hotel on 1 Dec 2024 start from AU$246.76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kimpton Aluna Tulum, an IHG Hotel pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Kimpton Aluna Tulum, an IHG Hotel?

Self-parking and valet parking are free at this property.

What time is check-in at Kimpton Aluna Tulum, an IHG Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Kimpton Aluna Tulum, an IHG Hotel?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Kimpton Aluna Tulum, an IHG Hotel located?

Located in Zama, this luxury hotel is 0.2 mi (0.4 km) from Tulum National Park, and within 3 mi (5 km) of Tulum Mayan Ruins and Playa Paraiso. Gran Cenote and Sian Ka'an Biosphere Reserve are also within 6 mi (10 km).

Kimpton Aluna Tulum, an IHG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 122 out of 173 reviews" "
Rating 8 - Good. 28 out of 173 reviews" "
Rating 6 - Okay. 13 out of 173 reviews" "
Rating 4 - Poor. 4 out of 173 reviews" "
Rating 2 - Terrible. 6 out of 173 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

rohit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well designed and clean. Close to shopping centers and beach
Stayed 2 nights in Aug 2024

10/10 Excellent

jennica

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and good food!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Irunu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional. The food was okay. The staff’s attention made it a phenomenal stay.
Stayed 4 nights in Nov 2024

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Staff was very accomodating.
Stayed 1 night in Nov 2024

10/10 Excellent

Kari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The newer main roads are ok but many of the side roads are pitted and filled with water. Speed is greatly reduced when avoiding these obstacles. I hope your vehicle has good shock absorbers because you will be bouncing around!
Stayed 3 nights in Nov 2024

10/10 Excellent

Rafael J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a special place an easy bike ride to the beach with access to beautiful beach clubs a 15 min bike ride and a similar ride to Tulum town and Holistika Wellness Center. Edwars at the front desk was super helpful and along w the bellhop Luis made arriving and departing feel like home. Emilio, Erica and Jesus were equally wonderful in the dining room. I look forward to returning.
Stayed 6 nights in Oct 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and close to many dining options
Stayed 4 nights in Oct 2024

10/10 Excellent

Javonda

Liked: Cleanliness
Stayed 1 night in Oct 2024

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Rohan, Killeen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was what I needed. From the check in to the check out - only thing I wish was working was the pesos ATM, but the staff directed me to one 3 mins walk away. Great STAF!!!!!!!
Stayed 4 nights in Sep 2024

10/10 Excellent

Kristina Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the absolute best! I was welcomed with a delicious beverage and a cool towel. Check-in and check-out were a breeze and the staff was always willing to help with transportation, room service, and recommendations. The breakfast buffet was perfect every day and the lunch and dinner options always hit the spot. I can’t wait to come back!
Stayed 3 nights in Sep 2024

4/10 Poor

CARLOS, Miami

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The stay was normal until I had breakfast, for which I had previously paid, and I had to pay for it again because they did not take responsibility for the Orbitz sale.
Stayed 1 night in Aug 2024

10/10 Excellent

Rohit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, clean nice rooms. Staff was very friendly and helpful. Restaurant food was good.
Stayed 1 night in Aug 2024

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

2/10 Terrible

Tamar

Stayed 2 nights in Mar 2024

10/10 Excellent

Lars

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We stayed at Kimpton during the hurricane Beryl and we felt safe and well informed by the staff all the time. The hotel has really great facilities and the interior is awesome. Food was good too. We can recommend Kimpton for a few days stay.
Stayed 3 nights in Jul 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff beautiful place
Stayed 4 nights in Jul 2024

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We lived the free bikes and friendly staff. The rooms were super spacious. Pools were beautiful and complimentary happy hour was a win!!
Stayed 4 nights in Apr 2024

10/10 Excellent

Luis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kimpton Aluna was a great place to stay near the beaches and DT Tulum. Rooms are spotless and friendly for the price. The food here was delicious. They also have a social hour every day with free drinks and food. Helpful staff that will help you reserve excursions or restaurants. I would definitely recommend this place. FYI, the area around it is under construction, so it might feel a bit undone. I'm sure in a few years this area will transform.
Stayed 6 nights in Jun 2024

10/10 Excellent

Mechelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling with your large dog!
Love this place! Even offered to make dinner for our dog. When we got to room a dog bed and food/water dishes there and they sparkled!
Stayed 1 night in May 2024

10/10 Excellent

Najla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Loved my stay.
Stayed 4 nights in May 2024

10/10 Excellent

Todd

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing retreat
Stayed 2 nights in Mar 2024

8/10 Good

T

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel property is gorgeous, with 2 open-air buildings, lush greenery and a beautiful ground floor pool with a swim up bar. The staff is extra helpful and I appreciated the welcoming ceremony upon arrival. However, the area isn’t the safest (compared to the previous hotel I stayed at about 10-15 mins away) because my kids and I were advised to “be back before dark” when we walked to nearby Carls Jr. for dinner one evening. Also my iPad was pickpocketed from my bag while waiting for the tour van to arrive at a nearby supermarket. There were other things within the hotel itself that were less than satisfactory — there were two cockroaches (I think they were cockroaches in my room), one in the shower and one on the floor (only got a pic of the one on the floor). Also there were a lot of leaves in the pool as if it wasn’t cleaned often. Other than that, everyone at the hotel is extremely nice. The food is amazing! (But expensive) Beware of the “resort fees”—something I didn’t see or wasn’t clearly mentioned when booking on Expedia.
Stayed 3 nights in Apr 2024