See all properties

Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

4.5 star property
Adults-only Tulum property in Zama with 10 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

Casa Zamna Ocean Front Presidential Suite King Bed | View from room
Preferred Club Master Suite, Swim Out | View from room
10 outdoor pools
Front of property
Presidential Suite | Living area
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast included
  • Pet-friendly
The price is AU$864
includes taxes & fees
9 Dec - 10 Dec

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Casa Zamna Ocean Front Junior Suite King Bed

Free minibar, in-room safe, individually decorated

Casa Zamna Ocean Front Junior Suite King Bed

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Master Suite, Tropical View

Preferred Club Master Suite, Tropical View | Bathroom

Preferred Club Master Suite, Tropical View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
  • 137 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Zamna Ocean Front Master Suite King Bed

Casa Zamna Ocean Front Master Suite King Bed | View from room

Casa Zamna Ocean Front Master Suite King Bed

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King Bed

Free minibar, in-room safe, individually decorated

Junior Suite King Bed

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Swim Out, Double Beds)

Free minibar, in-room safe, individually decorated

Junior Suite (Swim Out, Double Beds)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 61 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed (Swim Out)

Free minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed (Swim Out)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Zamna Ocean Front Presidential Suite King Bed

Casa Zamna Ocean Front Presidential Suite King Bed

Casa Zamna Ocean Front Presidential Suite King Bed

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
  • 89 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Rooftop Master Suite with Plunge Pool

Free minibar, in-room safe, individually decorated

Preferred Club Rooftop Master Suite with Plunge Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Free minibar items
  • 439 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Dining table
  • 512 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Zamna Tropical View King

Free minibar, in-room safe, individually decorated

Casa Zamna Tropical View King

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa Zamna

Villa Zamna | Bathroom shower

Villa Zamna

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Dining table
  • 576 sq m
  • Ocean view
  • Sleeps 10
  • 4 King Beds and 1 Double Bed

View all photos for Deal of the Day!

Free minibar, in-room safe, individually decorated

Deal of the Day!

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Zamna Ocean Front Junior Suite

Free minibar, in-room safe, individually decorated

Casa Zamna Ocean Front Junior Suite

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Tropical View, Double Beds)

50-inch flat-screen TV with cable channels, TV

Junior Suite (Tropical View, Double Beds)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 61 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed (Tropical View)

Free minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed (Tropical View)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite, Swim Out, King Bed

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite, Swim Out, King Bed

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite, Swim Out, Double Beds

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite, Swim Out, Double Beds

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 61 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite, Tropical View, Double Beds

50-inch flat-screen TV with cable channels, TV

Preferred Club Junior Suite, Tropical View, Double Beds

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 61 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite, Tropical View, King Bed

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite, Tropical View, King Bed

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
  • 61 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Zamna Tropical View Double w Queen Beds

Free minibar, in-room safe, individually decorated

Casa Zamna Tropical View Double w Queen Beds

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite, Swim Out

Preferred Club Master Suite, Swim Out | Room amenity

Preferred Club Master Suite, Swim Out

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
Flat-screen TV
  • 137 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Dreams Tulum Resort & Spa - All Inclusive

On private beach
Pool
Breakfast included
All-inclusive
7.6 out of 10, Good, (1000)
The price is AU$577
includes taxes & fees
16 Dec - 17 Dec
Dreams Tulum Resort & Spa - All Inclusive
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Calle Itzimina esq. Av Kukulkan, Mz 001, Lote 007, Reg 014, Aldea Zama, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 14 min walk - 1.2 km
  • Las Palmas Public Beach - 7 min drive - 4.4 km
  • Tulum Mayan Ruins - 10 min drive - 5.4 km
  • Tulum Beach - 11 min drive - 4.8 km
  • Playa Paraiso - 12 min drive - 5.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 99 min drive

Restaurants

  • ‪Rossina Cafe - ‬11 min walk
  • ‪Carl's Jr. - ‬17 min walk
  • ‪Pescaderia Estrada - ‬3 min drive
  • ‪Escama - ‬4 min drive
  • ‪El Capitán - ‬4 min drive

About this property

Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

Luxury all-inclusive property near Tulum Mayan Ruins
Located close to Playa Paraiso, Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive provides a free breakfast buffet, a beach bar and a rooftop terrace. Treat yourself to a facial, a body treatment or a body scrub at the on-site spa. At the 10 on-site restaurants, enjoy breakfast, lunch, dinner and Mediterranean cuisine. Enjoy on-site activities, such as beach yoga and beach volleyball. In addition to a coffee shop/cafe and an outdoor entertainment area, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
Other perks at this property include:
  • 10 outdoor pools
  • Free self-parking and valet parking
  • A porter/bellboy, outdoor furniture and a lift
  • Massage treatment rooms, a 24-hour front desk and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All 301 individually furnished rooms include comforts, such as 24-hour room service and pillow menus, as well as perks, such as laptop-compatible safes and air conditioning.
Other amenities include:
  • Rainfall showers, free toiletries and hairdryers
  • 50-inch flat-screen TVs with premium channels
  • Furnished balconies or patios, wardrobes/cupboards and LED light bulbs

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks and beverages included
24-hour room service

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Water Grill
  • Jasmine
  • Market Café
  • Olio
  • Seaside Grill

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 2 meeting rooms
  • Business centre
  • Conference centre (5,000 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 4 buildings
  • At least 80% of food locally-sourced
  • Built in 2022
  • Designated smoking areas (fines apply)
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property comprises the main hotel building and a separate beachfront section (Casa Zamna room types). The separate beachfront section is located 0.8 miles (1.3 kilometres) from the main building and the parking area.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 65 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Secrets Tulum Adults Only All Inclusive
Secrets Tulum Adutls Only All Inclusive
Secrets Tulum Resort Beach Club Adults Only All Inclusive

Frequently asked questions

Does Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive have a pool?

Yes, this property has 10 outdoor pools. Pool access is from 8:00 AM to 6:00 PM.

How much does it cost to stay at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?

As of 3 Dec 2024, prices found for a 1-night stay for 2 adults at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive on 9 Dec 2024 start from AU$864.31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of USD 65 per pet, per day. Service animals are exempt from fees.

How much is parking at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included.

Where is Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive located?

Located in Zama, this all-inclusive property is 2.7 mi (4.3 km) from Tulum Mayan Ruins and 2.7 mi (4.4 km) from Tulum Beach. Playa Paraiso and Sian Ka'an Biosphere Reserve are also within 6 mi (10 km).

Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 112 out of 197 reviews" "
Rating 8 - Good. 37 out of 197 reviews" "
Rating 6 - Okay. 22 out of 197 reviews" "
Rating 4 - Poor. 13 out of 197 reviews" "
Rating 2 - Terrible. 13 out of 197 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Estefani Mercedes

Stayed 3 nights in Aug 2024

8/10 Good

Juan, miami

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
demasiado tranquilo el hotel, Falta de animacion
Stayed 3 nights in Nov 2024

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were cleaned daily. Food was delicious. Staff were all amazing.
Stayed 4 nights in Nov 2024

10/10 Excellent

Junior

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only bad I got say is getting to your room is very confusing lol
Stayed 4 nights in Nov 2024

6/10 Okay

Kyung Eun

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Despite being a luxury resort that opened in 2023, it is plagued with numerous issues, such as malfunctioning facilities. For instance, the shower leaks, the housekeeping switch is broken, and the temperature control fluctuates unpredictably. The dining experience was also underwhelming. While the resort boasts eight dining options, two are located at the beach club and one is exclusive to Preferred Club members, leaving only three restaurants available for dinner. As a result, guests staying for more than three days may find themselves dining at subpar restaurants at least once. Moreover, the resort is located a considerable distance from the beach. While a complimentary shuttle service is provided, the round trip takes approximately 40 minutes, which some guests may find inconvenient. Additionally, the resort is set within a jungle environment, leading to a high presence of mosquitoes. The excessive sand scattered throughout the property also makes walking uncomfortable.
Stayed 6 nights in Nov 2024

8/10 Good

Patricia E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful, and pleasant and went out of their way to do whatever they could to make our stay comfortable. The Beach Club was beautiful and convenient to get to. The family enjoyed the all-inclusive aspect. I just wish they had authentic Mexican food at the hotel since we were in Mexico.
Stayed 4 nights in Nov 2024

10/10 Excellent

Faustino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Jason Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The layout is nice and doesn’t require a lot of walking once you learn the layout. Room (Jr. Suite) was spacious and clean. All staff was polite, professional, and accommodating.
Stayed 5 nights in Nov 2024

6/10 Okay

Robert

Stayed 4 nights in Oct 2024

8/10 Good

Kerolos

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in this resort for 4 nights.. let me break it down Pros: -Food is good specially at the steakhouse we went twice.. rest of restaurants are okay but the room service takes an hour and the food is below average -The vibe is good we really enjoyed the pools and the interior also the ease of going anywhere around -Beachclub is great and staff were being helpful w towels and stuff also the vibe at the beach club from the pools and bars is really fun Cons: -Service isn’t great it’s not bad but we been to multiple resorts in mexico and service was beyond great. -shuttle to beachclub is abt 30 mins and sometimes more -The resort is more for couples.. for ex the shower in the rooms doesn’t have a door so if you going w cousins or family it could be uncomfortable
Stayed 4 nights in Nov 2024

8/10 Good

Amy, Lilburn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, great spa, friendly staff. Shuttling from our room at the casa zamna property to the main resort was not easy or fast.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jarryd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time. Great area to just relax. The swim out and the beach were the highlights.
Stayed 4 nights in Nov 2024

10/10 Excellent

Ashley Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was treated like a true princess on my birthday
Stayed 3 nights in Nov 2024

10/10 Excellent

Arlenys Hernandez

Stayed 3 nights in Oct 2024

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was new & you can tell they weren't shy to splurge on a ton of aesthetic features! Going at the end of September/early October was great - low crowds & the weather was still warm enough. No severe weather happened during our stay neither. The staff was phenomenal & the food all over the hotel was 10/10. Definitely am planning on returning.
Stayed 5 nights in Sep 2024

6/10 Okay

Fradi

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This recent weekend trip provided a wonderful experience at a beautiful hotel known for its modern and comfortable rooms, with various appealing amenities. The hotel offers a serene atmosphere, making it an ideal getaway for relaxation. However, there are opportunities for improvement in the hotel's three restaurants, particularly at Olio, which specializes in Mediterranean cuisine. The food was not good at all. You can tell we were being served frozen food in a few areas. We expected fresh food. The bars and the drinks were always very watered down. Beware of pushy salespeople upon checking in who try to whisk you away for a 90-minute trip to their sister's location. This was very irritating, as we were hungry and tired from our long trip. They wanted us to make a decision right there and then. This was not a pleasant check-in experience. The service in a handful of areas was prolonged. The hotel has nine pools and a well-regarded spa. The beach club is nice but they need more staff in the bar and lunch area. The hotel is in Aldea Zama, an area that allows for pleasant walking trips to nearby boutique coffee shops and local restaurants.
Stayed 3 nights in Nov 2024

8/10 Good

Mahir, Orange Walk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first experience was one to remember! We would definitely recommend & return again. Perfect for couples. Romantic.
Stayed 4 nights in Nov 2024

8/10 Good

Krystal P

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was nice and clean. Great amentities especially in VIP. Just a little slow with restaurant wait times but will definitely return.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jairzinhio

Stayed 10 nights in Oct 2024

8/10 Good

Kristina

Travelled with group
Liked: Cleanliness, staff & service, amenities
I liked the resort overall. Great entertainment, great staff, options for dinner could have been more. Pool options are limited r/t unless your VIP. The best part was def having the beach club apart of the resort. So free transportation to and from beach, along with access to great shopping, other site seeing, and restaurants.
Stayed 1 night in Nov 2024

8/10 Good

Kristina

Travelled with group
Liked: Cleanliness, staff & service
Very excellent resort. Just not every pool was open. Dining was limited. Very good entertainment.
Stayed 5 nights in Nov 2024

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

8/10 Good

Sabiha, Lawrenceville

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel itself is stunning – the aesthetics are a perfect 10/10. Every corner is picture-perfect, and the restaurant options are diverse and delicious. I especially enjoyed the coffee shop! The location is ideal, with plenty of nearby shopping, dining, and things to do. However, our stay had some significant downsides that impacted our experience. First Issue – The Shuttle Service: The free shuttle service to the beach club, while convenient in theory, was disappointing. The ride was extremely bumpy and uncomfortable, taking about 30 minutes each way. Once at the beach club, you’re essentially stuck until the next shuttle time unless you pay for a private taxi, which costs $35-40. This limitation wasn’t clearly communicated, as it’s advertised differently. Second Issue – Late Night Room Cleaning: On our first night, the room next to ours was cleaned at around 11:45 pm, with staff sweeping, talking, and using walkie-talkies, which was quite disruptive. I called the front desk, and they didn’t have much to offer other than saying they’d speak to the staff. This happened again at 5 am on our last day, which was very frustrating. Pros: • Great food and restaurant ambiance • Beautiful hotel aesthetics, perfect for photos Cons: • Inconsistent room service hours (different from the app’s information) • Restaurants occasionally open late, sometimes by 30 minutes to an hour • Uncomfortable and inconvenient shuttle service with limited hours and unclear communication
Stayed 3 nights in Oct 2024

10/10 Excellent

Elvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service, only thing I would change is the early phone calls.
Stayed 2 nights in Oct 2024

2/10 Terrible

monserrat

Disliked: Staff & service, amenities, property conditions & facilities
I recently stayed at this all-inclusive hotel in Tulum, and it was an incredibly disappointing experience. The staff were unprofessional and often vague, creating confusion about what services were actually included. We were given a voucher with promises that it could be used for ‘any type of service or a la carte dining,’ which turned out to be misleading and unhelpful. Despite what they charge, the hotel is far from the beach, and the shuttle service was uncomfortable and took way too long. If you’re looking for easy beach access, you’d be much better off staying at a resort closer to the shore. Room service was terrible, and the food quality left a lot to be desired. Additionally, the alcohol served felt diluted, like they were cutting corners on quality. Overall, this place is not worth the money. Avoid at all costs if you’re looking for an enjoyable, hassle-free Tulum experience
Stayed 1 night in Oct 2024