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Novotel Citygate Hong Kong

4.0 star property
Mountain hotel connected to a shopping centre in Tung Chung with 3 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Citygate Hong Kong

City view
Exterior
Seasonal outdoor pool
Exterior
Minibar, in-room safe, desk, blackout curtains

Reviews

8.4 out of 10

Very good

Popular amenities

  • Free airport shuttle
  • Parking available
  • Gym
  • Bar
  • Room service
  • Pool
The price is AU$216
includes taxes & fees
8 Dec - 9 Dec

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Twin Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Suite, 1 King Bed (Executive)

Premier Suite, 1 King Bed (Executive)

Premier Suite, 1 King Bed (Executive)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Blackout curtains
  • 57 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Standard Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Room, 1 Queen Bed (Executive)

Minibar, in-room safe, desk, blackout curtains

Premier Room, 1 Queen Bed (Executive)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Blackout curtains
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds, Accessible

Family Room, Multiple Beds, Accessible

Family Room, Multiple Beds, Accessible

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
  • 56 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premier Room, 2 Single Beds (Executive)

Minibar, in-room safe, desk, blackout curtains

Premier Room, 2 Single Beds (Executive)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Blackout curtains
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Private bathroom
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

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About the area

Map
51 Man Tung Road, Tung Chung, 0

What's nearby

  • Tung Chung New Development Ferry Pier - 8 min walk - 0.7 km
  • Citygate Outlets - 9 min walk - 0.7 km
  • Tung Chung Fort - 5 min drive - 3.4 km
  • AsiaWorld-Expo - 7 min drive - 5.9 km
  • Ngong Ping 360 - 25 min drive - 23.9 km

Getting around

  • Hong Kong Tung Chung Station - 13 min walk
  • Butterfly Station - 13 min drive
  • Hong Kong International Airport (HKG) - 8 min drive

Restaurants

  • ‪Tasty Congee & Noodle Wantun Shop - ‬15 min walk
  • ‪星巴克 - ‬8 min walk
  • ‪太平洋咖啡 - ‬10 min walk
  • ‪Outback Steakhouse - ‬15 min walk
  • ‪Jasmine 八月花 - ‬15 min walk

About this property

Novotel Citygate Hong Kong

Upscale hotel near AsiaWorld-Expo
A free return airport shuttle, a shopping centre on-site and a coffee shop/cafe are just a few of the amenities provided at Novotel Citygate Hong Kong. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. In addition to a garden and dry cleaning/laundry services, guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and a children's pool
  • Buffet breakfast (surcharge), valet parking (surcharge) and an electric car charging station
  • Multilingual staff, tour/ticket information and concierge services
  • A vegetable garden, smoke-free property and free newspapers
  • Guest reviews give top marks for the helpful staff and proximity to the airport
Room features
All 440 rooms feature comforts, such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches, such as air conditioning and dressing gowns. Guests reviews give good marks for the clean rooms at the property.
More amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and baths or showers
  • 40-inch LCD TVs with satellite channels
  • Free infant beds, coffee/tea makers and heating

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 6 AM to 11:30 PM at scheduled times
  • Parking on site (HKD 250 per day)
  • Valet parking on site (HKD 250 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10 AM on weekdays and 6:30 AM to 11 AM on weekends; HKD 140 to 206.80 for adults and HKD 103.40 to 103.40 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Andante
  • Essence
  • Olea

Family friendly

  • Children's pool
  • Free cot
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4,790 square feet of conference space
  • 7 meeting rooms
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 23 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorisation upon arrival.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 December to 31 March:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for HKD 550.0 per day.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: HKD 800.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately HKD 140 to 206.8 for adults and HKD 103.4 to 103.4 for children
  • Self-parking fee: HKD 250 per day
  • Valet parking fee: HKD 250 per day
  • Rollaway bed fee: HKD 550.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The seasonal pool will be open from March to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Citygate Hong Kong Novotel
Citygate Novotel
Citygate Novotel Hong Kong
Hong Kong Citygate Novotel
Hong Kong Novotel Citygate
Novotel Citygate
Novotel Citygate Hong Kong
Novotel Citygate Hotel
Novotel Citygate Hotel Hong Kong
Novotel Hong Kong Citygate
Novotel Citygate Hong Kong Hotel Hong Kong
Novotel Hong Kong Airport
Novotel Citygate Hong Kong Hotel Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel Tung Chung

Frequently asked questions

Does Novotel Citygate Hong Kong have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. The swimming pool is closed seasonally each year from December 1 until March 31.

How much does it cost to stay at Novotel Citygate Hong Kong?

As of 3 Dec 2024, prices found for a 1-night stay for 2 adults at Novotel Citygate Hong Kong on 8 Dec 2024 start from AU$216.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Citygate Hong Kong pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Novotel Citygate Hong Kong?

Self-parking is available for HKD 250 per day. Valet parking is available for HKD 250 per day.

What time is check-in at Novotel Citygate Hong Kong?

Check-in start time: 2 PM; check-in end time: 5:30 AM.

What time is check-out at Novotel Citygate Hong Kong?

Checkout is at noon.

Does Novotel Citygate Hong Kong provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 6 AM to 11:30 PM at scheduled times.

Where is Novotel Citygate Hong Kong located?

Situated near the airport, this hotel is within a 10-minute walk of Tung Chung New Development Ferry Pier and Citygate Outlets. Ngong Ping Cable Car Tung Chung Station and Lantau North Country Park are also within 1 mile (2 km). Hong Kong Tung Chung Station is 13 minutes by foot.

Novotel Citygate Hong Kong Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 455 out of 1002 reviews" "
Rating 8 - Good. 374 out of 1002 reviews" "
Rating 6 - Okay. 97 out of 1002 reviews" "
Rating 4 - Poor. 47 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well placed for Hong Kong Airport and connects well with the large Citygate shopping mall and the MTR. It provides a useful courtesy bus to the airport. Bus connections to Lantau Island are good and also to the big buddha cable car nearby. We had a room with a great view. The chap on reception on check in was very helpful and welcomed us back as we have stayed at the hotel before.
Stayed 3 nights in Nov 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Good receptionists
Stayed 1 night in Nov 2024

10/10 Excellent

Erich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attached to a huge shopping centre. In a high density apartment area but with great green walking paths. Within 10 minutes from the airport with a free shuttle. Also only a $36HK taxi ride to the cruise port. The main restaurant has a decent buffet for breakfast and supper. Staff very friendly and helpful. Hotel common areas and rooms are super clean.
Stayed 3 nights in Nov 2024

10/10 Excellent

Shelly

Liked: Property conditions & facilities
Great
Stayed 2 nights in Nov 2024

10/10 Excellent

Saphir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for an overnight on Lantau island, perfect for visiting Tian Tan Buddha and Disneyland with the subway station and the cable car just 5 min from the hotel. Very friendly staff.
Stayed 2 nights in Nov 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the view from our room (20th floor). The closeness of the gondola (5 minute walk) to get up to the Big Buddha! Only a 15 minute Uber ride to Disneyland. Hotel shuttle to the airport. Huge shopping mall attached to the hotel with plenty of dining options. Great place to finish up a trip to Hong Kong!!
Stayed 2 nights in Nov 2024

10/10 Excellent

monnie

Liked: Cleanliness, staff & service, property conditions & facilities
the best hotel near airport with walking distant to outlet and dine, in face it was attached .only stayed one night while connecting flight for the next day this hotel offered what I needed
Stayed 1 night in Oct 2024

10/10 Excellent

Xiaomei

Stayed 1 night in Oct 2024

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly, the breakfast buffet was not up to the standard we had expected. We'd particularly like to note that the people at reception were excellent.
Stayed 2 nights in Oct 2024

8/10 Good

JUNGHWAN

Liked: Cleanliness, staff & service
The location is perfect who wants to have a quiet place. There is a big shopping mall next to the hotel, you can shopping and dining.
Stayed 3 nights in Oct 2024

10/10 Excellent

Ernesto

Stayed 1 night in Oct 2024

8/10 Good

Jesse

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
It's a very nice hotel. Only thing is, it's getting old. And some part was not perfectly maintained.
Stayed 1 night in Oct 2024

8/10 Good

Hing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Man Yau

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again
Stayed 1 night in Oct 2024

10/10 Excellent

Nina patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel when traveling in Hongkong. Very accessible, very convenient, very clean etc. there is also free shuttle from airport to hotel vice versa. Will book this again.
Stayed 4 nights in Oct 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel near airport and Disneyland. There is a mall connected to the hotel which was awesome. Lots of food options, just have to look for them. Metro is also conveniently located near.
Stayed 3 nights in Oct 2024

8/10 Good

Oded

Liked: Cleanliness, staff & service
Superb customer service, extremely clean, adjacent to a mall with direct access to the metro, and a great, easy to dind frequent shuttle to the airport. Breakfast ok, nothing to write home about. On the flip side, property, especially rooms very dated. Time to replace those in-room 80s style carpets with some light damp smell, as well as the 80s style cabinets (also with the "old wood" smell). That would verily alter th experience for the better. Overall ok to good stay, especially if for a short day or two.
Stayed 2 nights in Oct 2024

6/10 Okay

David, Bentonville

Business traveller
Good location meet my needs for being close to airport
Stayed 1 night in Oct 2024

4/10 Poor

Gregory

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Some stuff unfriendly, some staff good. No options for food or drink after 10pm. No power outlets in room next to bed only at desk across the room. Old looking and dirty carpet. Just overall not very clean and accommodating for the price we paid. I would never stay here again
Stayed 1 night in Oct 2024

8/10 Good

Joyce mo Kit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is conveniently located to airport, Mass Transit Railway and with direct access to a shopping plaza. The room is comfortable and clean. Breakfast buffet offered a selection from different cuisine.
Stayed 13 nights in Sep 2024

10/10 Excellent

King

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was considered spacious, nice view over the cable car. Convenient location closed to the cable car station to the Big Buddha, MTR station, bus terminal and a few malls including citygate. Hotel provides free shuttle bus for pick up and drop off to and from the airport. Best of all, staff are friendly and helpful, particularly those from the concierge. Highly recommending this hotel and will definitely come back to stay here next time.
Stayed 1 night in Oct 2024

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We had a fantastic stay at Novotel Citygate. Great location attached to the Outlet mall with easy access to the MTR. Two stops to Disneyland which made things easy. We loved the pool which was beautiful for kids - safe depth, the ‘coral reef’ mosaic was hours of fun! Strong recommend, but maybe only 3-4 days.
Stayed 5 nights in Sep 2024

8/10 Good

Hong Bing

Travelled with family
Liked: Cleanliness, staff & service
Mostly what I would expect from a Novotel. However the toilet door wouldn't close properly and you can see the person using the toilet from the bed. Also both usb ports in the room were not working so we couldn't charge our devices. And at 3am we were rudely awoken by a scary loud bell ring that lasted a few seconds. Possibly a false fire alarm. Also the toilet was blocked. However the staff were very attentive and provided service quickly when requested. So a mixed experience for us.
Stayed 1 night in Sep 2024

10/10 Excellent

ROY, BOYNTON BEACH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle van to/from HKG Airport beginning at 06:00. Efficient and pleasant staff. Well appointed and clean room with a view. A big outlet mall shopping center is attached to the hotel with huge mixture of retail stores and restaurants. The hotel's pool feels like a quiet oasis. No negatives other than a higher cost property, but that's Hong Kong.
Stayed 2 nights in Sep 2024

10/10 Excellent

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Stayed 1 night in Sep 2024

General hotel information

Reasons to Book
Room Cleanliness & Property Cleanliness
Check-In Time
2:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0