Turgutreis City Center Holidays from AU$3,344

We loved this property, but it does need some renovation to the second outdoor swimming pool which wasn’t available. We were also given no warning about The Beach facilities not being available and we were told there was a shuttle service to and from The Beach but this also wasn’t available. It was disappointing as we wanted a beach holiday. The hotel was lovely, but we probably wouldn’t have stayed there if we had known there were no beach facilities. We had to make our own way down to the beach and pay for sunbeds. Not appropriate when that is not made clear on the website.

The building and services we received was fantastic! There were a few issues around getting our orders right at the restaurant - one suggestion would be for the waiters to read through the order before they head to the kitchen. Other than that the dining experience was fantastic - we weren't able to visit all the restaurants due to some of them being closed. The only other issue we had was the prices of extended services, spa/watersports, on site store, the markups are around 300% and massages are €300 per person which is something ive never experienced staying at similar level hotels.

I visited the property during the peak summer season, it felt like they were a little understaffed. It took an hour to to get towels after calling for them three times and the rooms were dated. They offered buggy services to get around but there was always a huge line to get one.

Be careful what room you choose. Level zero is probably the worse level. Partial sea view should be considered no sea view at all. Staff members are very courteous and helpful. Bashar at the reception went out do the way to accommodate our requests.

Great place and friendly staff.