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Best Western Crystal Palace Hotel

4.0 star property
Hotel with a health club, near Egyptian Museum Torino

Photo gallery for Best Western Crystal Palace Hotel

Front of property
Lobby
Family Room, Multiple Beds, Non Smoking, Mezzanine (Larger Room) | Dining room
Exterior
Family Room, Multiple Beds, Non Smoking, Mezzanine (Larger Room) | Dining room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Room service
  • 24/7 front desk
The current price is AU$175
includes taxes & fees
16 Mar - 17 Mar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Down duvet
Rainfall showerhead
Bidet
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Down duvet
Rainfall showerhead
Bidet
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

Standard Room, 1 Single Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Down duvet
Rainfall showerhead
Bidet
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Down duvet
Rainfall showerhead
Bidet
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Down duvet
Rainfall showerhead
Bidet
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Room, Multiple Beds, Non Smoking, Mezzanine (Larger Room)

Family Room, Multiple Beds, Non Smoking, Mezzanine (Larger Room)

Family Room, Multiple Beds, Non Smoking, Mezzanine (Larger Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Rainfall showerhead
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

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About the area

Map
Via Nizza, 11, Turin, TO, 10125

What's nearby

  • Via Roma - 4 min walk - 0.4 km
  • Egyptian Museum Torino - 12 min walk - 1.0 km
  • Piazza San Carlo - 12 min walk - 1.0 km
  • Turin Royal Palace - 19 min walk - 1.6 km
  • Mole Antonelliana - 4 min drive - 2.9 km

Getting around

  • Turin Porta Nuova Station - 4 min walk
  • Porta Nuova Station - 4 min walk
  • Turin International Airport (TRN) - 26 min drive

Restaurants

  • ‪Greek Food Lab - ‬2 min walk
  • ‪Isola - ‬3 min walk
  • ‪Sol Levante Fusion - ‬2 min walk
  • ‪Bar Mellow - ‬2 min walk
  • ‪Ristorante Urbani - ‬2 min walk

About this property

Best Western Crystal Palace Hotel

Upscale hotel near Egyptian Museum Torino
Located close to Piazza San Carlo and Mole Antonelliana, Best Western Crystal Palace Hotel provides dry cleaning/laundry services, a bar and a health club. Free in-room WiFi and a 24-hour business centre are available to all guests.
Additional perks include:
  • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
  • Express check-in, luggage storage and a 24-hour front desk
  • A TV in reception, multilingual staff and smoke-free property
  • Guest reviews give top marks for the helpful staff
Room features
All 60 rooms include comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches such as free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and down duvets
  • Bathrooms with bidets and free toiletries
  • 30-inch TVs with premium channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 25 per day)
  • Uncovered parking on site (EUR 20 per night)

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: EUR 10 for adults and EUR 10 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Health club
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (70 centimetre wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 30-inch TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets stay for free

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.70 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 10 for adults and from EUR 10 for children
  • Uncovered self-parking fee: EUR 20 per night
  • Nearby parking fee: EUR 25 per day (328 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Crystal Torino
Mercure Palace
Mercure Torino Crystal Palace
Mercure Torino Crystal Palace Hotel
Mercure Torino Crystal Palace Hotel Turin
Mercure Torino Crystal Palace Turin
Torino Palace
Mercure Hotel Turin
Best Western Crystal Palace Hotel Turin
Best Western Crystal Palace Turin
Best Western Crystal Palace
Best Crystal Hotel Turin
Best Western Crystal Palace Hotel Hotel
Best Western Crystal Palace Hotel Turin
Best Western Crystal Palace Hotel Hotel Turin

Frequently asked questions

Is Best Western Crystal Palace Hotel pet-friendly?

Yes, pets are allowed at this property.

How much does it cost to stay at Best Western Crystal Palace Hotel?

As of 7 Mar 2025, prices found for a 1-night stay for 2 adults at Best Western Crystal Palace Hotel on 16 Mar 2025 start from AU$162.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Best Western Crystal Palace Hotel?

Self-parking is available for EUR 20 per night.

What time is check-in at Best Western Crystal Palace Hotel?

Check-in start time: 2:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Best Western Crystal Palace Hotel?

Checkout is at noon.

Where is Best Western Crystal Palace Hotel located?

Located in San Salvario, this hotel is within a 15-minute walk of Via Roma, Egyptian Museum Torino and Piazza San Carlo. Susa Valley and Turin Royal Palace are also within 1 mile (2 km). Porta Nuova Station and Turin Porta Nuova Station are within a 5-minute walk.

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Best Western Crystal Palace Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 286 out of 661 reviews
Rating 8 - Good. 287 out of 661 reviews
Rating 6 - Okay. 74 out of 661 reviews
Rating 4 - Poor. 7 out of 661 reviews
Rating 2 - Terrible. 7 out of 661 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

STANKO

MOre security in via Nizza!
Stayed 2 nights in Feb 2025

10/10 Excellent

Liang

Big room, right by the train station, friendly staff, very clean. Top notch European hotel!!
Stayed 1 night in Jan 2025

8/10 Good

Walid

Liked: Property conditions & facilities
It is authentic palace like a hotel , need to improve furniture conditions to be more updated
Stayed 1 night in Dec 2024

6/10 Okay

Amanda

They charge us 10€ extra for 1h of parking
Stayed 2 nights in Dec 2024

10/10 Excellent

Christopher

Nice hotel. Conveniently located.
Stayed 1 night in Aug 2024

8/10 Good

Christian

Great location close to Centre
Stayed 1 night in Aug 2024

8/10 Good

VIVIANA

Nice hotel with American Standards
Stayed 3 nights in May 2024

8/10 Good

Paul

Nice stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Inez

The hotel room was perfect for my family of four. Had good options for shopping and restaurants, walking distance.
Stayed 1 night in Jun 2024

10/10 Excellent

Alvaro

First in Turin and this hotel checked all the boxes for an enjoyable stay.
Stayed 3 nights in Apr 2024

8/10 Good

KERIM

Excellent location for being close to the railway station and walkable to central downtown Turin.

10/10 Excellent

Alexandra

Clean, spacious room, close to the train station.
Stayed 1 night in Jul 2022

10/10 Excellent

Alex

Great room. Breakfast was great. Friendly staff. Walking distance to great shopping and sights
Stayed 1 night in May 2023

6/10 Okay

MICHAEL

The hotel is in a good position in the city centre close to the main railway station. The area is not the best, although we never felt unsafe. Unfortunately on one evening we were unable to get drinks at the bar as there was no bar staff, although it was just after 10pm, and the bar should have been open until 11pm. The air conditioning in the bedroom was quite noisy and didn't work very well.
Stayed 3 nights in Aug 2024

10/10 Excellent

Lynsey Margaret

Location, breakfasts, room, staff - everything. It was great!!!
Stayed 4 nights in Oct 2022

10/10 Excellent

Raful E

Property and staff was outstanding, very clean. my rooms wi-fi was pretty much not existent since i was the last room of the hallway(314) which was a real bummer. other than that some shady characters like to hang out within the street of the hotel next to the terminal, but had 0 issues.

10/10 Excellent

Agnieszka

nice and pleasant stay.
The location of the hotel is very good. Close to the most attractions in Turino. Rooms are nice and spacious, bathroom are big and clean. All staff in rhe hotel very friendly and helpful, always serving you with the smile. Higly recommended.
Stayed 3 nights in Jul 2022

8/10 Good

Lotte

Liked: Room comfort
Nice hotel, good location, really cold room
Our room was extremely cold (stayed in December) which is why I've rated the comfort low but other than that the hotel was fine.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sheree

Great hotel!
The service from the front test was exceptional. They helped us make dinner reservations at a great restaurant right around the corner. The hotel is super clean and had a great breakfast. The room was very quiet yet we were walking distance to the train station just across the street.
Stayed 1 night in Sep 2022

10/10 Excellent

Yves

Nice hotel situated at the train station
If you're way in and out of Torino is by train, then you can't possibly be situated any closer to the station, which is very convenient. The train station is well situated in town, just at the southern tip of most of the interesting neighborhoods to visit, so you're not compromising location too much by being so close to the station. Hotel is nice, good rooms, good air conditioning. At night, the area just immediately around the hotel isn't the nicest, but it's fine and it takes just a minute to get away from there.
Stayed 1 night in Aug 2023

8/10 Good

James

Nice hotel with friendly staff. Breakfast was varied with good food. Conveniently located next to Porta Nuova station. Unfortunately the sound insulation between the rooms isn’t very good. I was woken up each morning at 4:45 by the next room having a bath. The area around the hotel is quite unpleasant at night, such that you don’t want to go out. Groups of men hanging around drinking/doing drugs.
Stayed 3 nights in Dec 2023

6/10 Okay

Lee J

Stayed 1 night in Sep 2022

10/10 Excellent

Raymond

The staff were fantastic and extremely hospitable, both at reception and at breakfast. The hotel is conveniently located outside Turin Porta Nuova station. Lots of retaurants and shops within walking distance. There are some loud groups and homeless people that hang around 'the columns' to the right side of the hotel entrance. Otherwise it is a pretty safe part of town. The rooms are clean and spacious including bathroom. Hig bathroom but strangely small shower stall. There is also a balcony. The towel heating racks are fantastic. I liked the breakfast buffet too, it was just right and really good price. They let our child eat for free. My first time with a Best Western chain and I am very impressed. I will definitely stay with them again.
Stayed 3 nights in Jan 2024

6/10 Okay

jesper

The hotel is mid range. Near the station. Not many attractive options for dinner or a coffee nearby. Area feels iffy, at one stage I thought I was about to be robbed. People in the room next door twice came back incredible drunk at 3 am and shouted and vomited loudly. Would not book again.
Stayed 4 nights in May 2023

4/10 Poor

ALEJANDRO

Liked: Staff & service
My experience at this property was unfortunately disappointing for two major reasons. The first was the distasteful attitude with which I was treated by the swing shift front desk agent. We had an issue in which I had already reserved a room for 4 guests, 1 king bed and 1 queen in the family suite. For some reason my 2 sons were not in the system and while I expressed my concerns to the agent the tone she used was threatening saying I had to pay 60 euros a night per person for these extra two people. While I was clearly dissapointed, I had no problem paying, it was just the way she treated me that relayed a distasteful service. Not only that but the of the 2 beds I had reserved the queen was not an actual bed but a pull out couch. This was not what Expedia promoted only further adding to my disappointment. Lastly the heating in the room was extremely high and despite many requests to lower it for the 3 nights I stayed there, they came to no avail and thus left my family unable to sleep well. The hotels saving grace comes in the amazing service provided to us by Mari the wait staff at the breakfast station. She was always bright and cheery and made sure our days started out in the best way possible. I must also mention that the breakfast was actually extremely well set up and very enjoyable. As a family of hoteliers from Las Vegas we take service extremely seriously and hope that they take these comments into consideration to better the property as a whole.
Stayed 3 nights in Dec 2023