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"The staff really made the difference. It was our son’s birthday during our stay. We didn’t tell them but I guess they saw it on his passport when we checked in. While we were having breakfast, they brought a special treat to our son to celebrate this special day. It was a really nice gesture and we really appreciated it :)"

"All the staff was incredible, especially the breakfast employees and bar staff. Everything was perfect and every detail was considered. I would highly recommend this to anybody, especially Americans visiting"

"Great location, historic hotel and excellent place to stay in Florence. "

"Very friendly staff"

"The hotel was really nice and so many spots where you can work! The location was great - I’ll definitely come back."

"great location! great staff! great room! "

"Super charming and stylish (traditional Florentine) hotel. Many rooms (eg mine) overlook beautiful Piazza Santa Maria Novella and its church. Lovely views. Nice bathroom, very professional and friendly service from all the personnel there. The street level bar (inside outside sections) seem to be favored by cool locals as well as guests. The food menu covered lots of bases and everything I sampled was delicious. Check out the Napoleon salon! "

"Location is great, breakfast included and that is great but the coffee machine did not give hot chocolate. Staff ate friendly. Very close to the Terminal and Mercato Centrale and Duomo Florence👍👍"

"Great location, easy to find. Clean and modern, all the amenities you need in a room. Only the bed was a bit squeaky, small and right on the wall which you easily hit when you turned. Only reason why I rated 4 out of 5. The breakfast buffet was excellent and all staff polite, helpful and professional."