University District Holidays from AU$786

Even before I had arrived in the hotel's city (Toronto), the hotel had proceeded to charge and put a hold on my card ahead of time instead of doing it until I arrived. With this happening, it proceeded to disrupt the financial planning I had for the weekend. The hold is still on my card despite paying by another method. When I was making my way to my room, I noticed a cigarette on the ground outside one of the rooms. The air conditioning in the room was struggling to say the least and was not the best during a Toronto summer weekend. Even the vents of where the AC is located looked very dirty and had not been cleaned in quite some time. They will charge $25/night for parking on top of the already expensive nightly fees (for a 3 star hotel) which is absolutely baffling. They have more than enough parking available on their site that they should not need to charge overnight parking for people staying under 3 days. The parking fees should either be calculated into the price of the stay or be complimentary. During checkout, I was asked how my stay was and I responded "not bad". Immediately after I said that, I was then questioned multiple times in a mocking and an aggressive manor by a staff member which I think was the manager. I was only offered a printed receipt and not emailed one when they have my email on file. The hotel was also texting me every day during my stay asking for a review which felt completely off putting and very demanding.

A great place to stay in Toronto. Fabulous staff, lovely building, would stay again

It was satisfactory.

The Hotel room was spacious, quiet and had ample provisions for cooking if required.

The staff is friendly and the hotel is clean. The only issues are a slow single elevator due to the age of the hotel and the lack of a refrigerator in the room. But it is in a perfect spot and the price to stay is reasonable.