Ursem Holidays from AU$524

On first glance (before booking) and just skimming over the room it was nice, very modern; a beautiful place. After the first nights stay we realised there were some issues. Firstly, I didn’t get the email on how to enter the property and there is no allocated receptionist for the hotel. So if there was no one in the restaurant to help, I wouldn’t have been able to enter. Secondly, the lighting in the room was very poor. Once the sun is setting you cannot do anything that requires light (eg makeup) we had our phone torches on. Thirdly, from the first day my friend had contacted the property about the next issue via WhatsApp (to my knowledge that’s the only way to contact them) and they never replied. I also messaged them about something (I booked the hotel) and they never replied to me. You would have to physically go down to the restaurant to ask someone there if you want anything. Fourth, from night 1 of our stay there was a leak from one of the extractor fans in the bathroom which created a puddle by the toilet and would travel to the sink and the bathroom door if you let it. We were mopping it up with towels everyday. Someone came in who I believe was maintenance, we told him about it & he said he’ll take a picture and be back, we never saw him again. The room was never turned over. We had to ask for towels. This isn’t something I’ve ever experience at a hotel. A bnb maybe, but not a hotel. The bed was lovely.

Beautiful property with very nice room.

Very well situated for all amenities.

It is situated in the centre so very convenient. It has updated decor and is fairly clean. The issue is that it is so noisy, you can literally hear everything. From doors shutting, foot steps, talking, music etc. I am a light sleeper so barely slept. I stayed solo and the size of the room although small was not too much of an issue. However I do feel as though if there were two people in a room this would be very cramped. The bathrooms are for both genders, this was not an issue until one morning I was brushing my teeth whilst a man decided to wash his hair in the sink and then clear his nose in the sink too. I checked in and out on the tablets so never saw a person who worked there. Overall it was cheap so can’t really complain but I wouldn’t recommend it. If you do stay though I would recommend eating in Fiona which is attached to the hostel, especially on a Tuesday as they have a deal with tacos and a cocktail.

My room was very clean and quiet. The staff was helpful and answered all my questions.