2/10 Terrible
Tara
Travelled with group
20 Nov 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Bed Bug Infestation Ruined Our Stay
We stayed at this hotel in Venice from October 15–19, 2024, and unfortunately, our experience was far from pleasant due to a serious bedbug problem. On our last morning, we discovered the infestation and were left covered in hundreds of bites. This was not a minor issue—it caused significant physical discomfort and distress.
What made matters worse was the hotel’s lack of accountability. Instead of addressing the issue with care or offering any apology, they dismissed us entirely and shifted responsibility to Expedia. There was no attempt by the hotel to resolve the problem or offer sympathy.
This ordeal led to additional unexpected costs and overshadowed what should have been a memorable trip. While Expedia did help by securing a partial refund, it was a small consolation given the lasting impact of the experience. Until this hotel takes real action to address these issues, we strongly advise others to avoid staying here.
Tara
Stayed 4 nights in Oct 2024