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Hotel Kaiserhof Wien

4.0 star property
Eco-certified hotel with full-service spa and fitness centre

Photo gallery for Hotel Kaiserhof Wien

Interior entrance
Superior Room
Lobby lounge
Suite | Living area
Restaurant
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Room service
  • Pet-friendly
  • 24/7 front desk
  • Housekeeping

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Double Room

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Classic Double Room

9.6 out of 10
Exceptional
(19 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2016
Pillow-top bed
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Classic Double or Twin Room (with extra bed)

Classic Double or Twin Room (with extra bed)

Classic Double or Twin Room (with extra bed)

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 24 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Business Room

Business Room

Business Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2016
Pillow-top bed
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room

Superior Room

Superior Room

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2016
Pillow-top bed
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2016
  • 37 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite

Suite | Living area

Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2016
  • 45 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About the area

Map
Frankenberggasse 10, Vienna, Vienna, 1040

What's nearby

  • Naschmarkt - 5 min walk - 0.4 km
  • Vienna State Opera - 9 min walk - 0.8 km
  • Belvedere - 10 min walk - 0.8 km
  • Hofburg Imperial Palace - 11 min walk - 0.9 km
  • St. Stephen's Cathedral - 19 min walk - 1.6 km

Getting around

  • Resselgasse Station - 3 min walk
  • Quartier Belvedere (Arsenalstraße) Station - 4 min drive
  • Vienna International Airport (VIE) - 28 min drive

Restaurants

  • ‪Kaffeefabrik - ‬4 min walk
  • ‪Matcha Komachi - ‬4 min walk
  • ‪Pizzeria Riva Favorita - ‬3 min walk
  • ‪Fein Essen - ‬2 min walk
  • ‪Blueorange Coffee & Bagel - ‬4 min walk

About this property

Hotel Kaiserhof Wien

Upscale eco-certified hotel renovated in 2016 and located near St. Charles Church
Located close to Vienna University of Technology and Naschmarkt, Hotel Kaiserhof Wien provides a coffee shop/cafe, a library and dry cleaning/laundry services. Indulge in some rest and relaxation at Spabereich, the on-site spa. Free in-room WiFi is available to all guests, along with a fireplace in reception and a bar.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self-parking (surcharge) and a round-trip airport shuttle (surcharge)
  • Free newspapers, tour/ticket information and a lift
  • Meeting rooms, concierge services and luggage storage
  • Guest reviews say great things the breakfast, helpful staff and first-rate property condition
Room features
All 74 rooms include comforts such as premium bedding and pillow menus, as well as thoughtful touches such as free WiFi and air conditioning.
Other amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets and pillowtop mattresses
  • Bathrooms with baths or showers and free toiletries
  • Electric kettles, heating and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Dutch, English, French, German, Hungarian, Italian, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 26 per night); reservations required
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (EUR 26 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 29 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Library
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1896
  • Fireplace in lobby
  • Renovated entire property - February 2016
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 29 per person
  • Airport shuttle fee: EUR 55 per vehicle (return, maximum occupancy 3)
  • Airport shuttle fee per child: EUR 55
  • Self-parking fee: EUR 26 per night
  • Nearby parking fee: EUR 26 per night (984 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Premier Kaiserhof Wien Hotel Vienna
Premier Kaiserhof Wien Hotel
Premier Kaiserhof Wien Vienna
HOTEL KAISERHOF WIEN
Best Western Premier Kaiserhof Wien
HOTEL KAISERHOF WIEN Vienna
KAISERHOF WIEN Vienna
KAISERHOF WIEN
Premier Kaiserhof Wien
HOTEL KAISERHOF WIEN Hotel
HOTEL KAISERHOF WIEN Vienna
HOTEL KAISERHOF WIEN Hotel Vienna

Frequently asked questions

Is Hotel Kaiserhof Wien pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Kaiserhof Wien?

Self-parking is available for EUR 26 per night. Limited spots are available.

What time is check-in at Hotel Kaiserhof Wien?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Kaiserhof Wien?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Kaiserhof Wien provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 55 per vehicle applies.

Where is Hotel Kaiserhof Wien located?

Located in Wieden, this spa hotel is within a 5-minute walk of St. Charles Church, Vienna University of Technology and Naschmarkt. Vienna State Opera is 0.4 mi (0.7 km) away. Resselgasse Station and Paulanergasse Station are within a 5-minute walk.

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Hotel Kaiserhof Wien Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 843 out of 1001 reviews
Rating 8 - Good. 134 out of 1001 reviews
Rating 6 - Okay. 15 out of 1001 reviews
Rating 4 - Poor. 7 out of 1001 reviews
Rating 2 - Terrible. 2 out of 1001 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10

It was an absolutely fantastic stay
Stayed 3 nights in Apr 2025

10/10

Close to central Vienna, great breakfast, wonderful staff.
Stayed 1 night in Apr 2025

10/10

Nice place to stay and close to everything
Stayed 1 night in Apr 2025

10/10

Great place
Stayed 2 nights in Apr 2025

10/10

Nice place to stay.
Stayed 3 nights in Mar 2025

10/10

Very clean , friendly staff and amazing breakfast
Stayed 2 nights in Mar 2025

10/10

Wonderful location, property and staff! Very walkable and excellent access to U lines and tram.
Stayed 5 nights in Apr 2025

10/10

Very beautiful hotel. All staff were friendly and helpful.
Stayed 4 nights in Apr 2025

10/10

This was a lovely hotel. Our room was spacious and everything was in good condition. The location was great- easy to walk to many different parts of the city.
Stayed 3 nights in May 2025

8/10

The staff here was awesome…very friendly and helpful with suggestions!! Hotel is older but our room was a nice size! The breakfast was great… lots of options!! It’s in a very walkable distance to the sites in Vienna!!
Stayed 1 night in May 2025

10/10

Wonderful!
Stayed 5 nights in May 2025

10/10

Great location! Very nice hotel with good breakfast options! Front desk staff were great!
Stayed 2 nights in Feb 2025

10/10

Great place to stay
Stayed 3 nights in Nov 2024

10/10

Everything was nice
Stayed 3 nights in Apr 2025

6/10

Wonderful service and cleanliness! Great breakfast too!
Stayed 1 night in Mar 2025

10/10

Great service! Great location and very attentive
Stayed 3 nights in Apr 2025

10/10

Great location, very cozy interior , great staff, good breakfast.
Stayed 2 nights in Dec 2024

10/10

Excellent staff, nice rooms, clean and very silent!!!!
Stayed 3 nights in Feb 2025

10/10

It was a very nice experience. Our host when we arrived, Mr Veit (?), was great. The room was very good and the breakfast was very nice, too much to choose 😋. Location, near underground Karlplatz and innercity, is perfect. We recommend this hotel to everybody!
Stayed 3 nights in Apr 2025

10/10

Excellent service, excellent hotel
Stayed 3 nights in Feb 2025

10/10

Excellent staff, very clean hotel. Made to feel very welcome.
Stayed 3 nights in Feb 2025

10/10

Very nice, food location, amazing breakfast!
Stayed 4 nights in Aug 2024

10/10

Why stay at a large corporate hotel change when all the beauty and charm of Vienna awaits you at the Kaiserhof! It has every amenity and a history spanning more than 225 years! You will love its full breakfast buffet and is convenient location. I couldn't recommend a hotel more highly!!
Stayed 1 night in Mar 2025

10/10

Great location, clean, nice staff, good breakfast
Stayed 4 nights in Jul 2024

10/10

Great brunch on Saturday morning
Stayed 1 night in Nov 2024