See all properties

Hotel Mercure Wien Westbahnhof

4.0 star property
Hotel with a 24-hour business centre, near Vienna State Opera

Photo gallery for Hotel Mercure Wien Westbahnhof

Exterior
Bar (on property)
Bar (on property)
Superior Room, 2 Single Beds
Exterior
Experience the grandeur of Hotel Mercure Wien Westbahnhof, an upscale hotel near Schönbrunn Palace. Savor international cuisine at Westside restaurant or sip coffee in the cozy cafe. Stay connected with in-room WiFi and take advantage of a 24-hour business center, meeting rooms, and multilingual staff.

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Parking available
  • Pet-friendly
  • 24/7 front desk
  • Breakfast available
The current price is AU$111
includes taxes & fees
19 Feb - 20 Feb

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Room, 1 Single Bed

Room, 1 Single Bed

Room, 1 Single Bed

Highlights

Heating
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
Satellite channels
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

Highlights

Heating
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
Satellite channels
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
Free minibar items
Flat-screen TV
Bathrobes
Eco-friendly toiletries
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Family Suite | Living area

Hotel Westbahn

  • Pet-friendly
  • Free WiFi
  • Breakfast available
  • Parking available
8.2 out of 10, Very good, 476 reviews
The price is AU$106
includes taxes & fees
20 Feb - 21 Feb
Hotel Westbahn
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Felberstrasse 4, Vienna, Vienna, 1150

What's nearby

  • Wiener Stadthalle - 7 min walk
  • Schönbrunn Palace - 5 min drive
  • Vienna Christmas Market - 5 min drive
  • Hofburg Imperial Palace - 6 min drive
  • Vienna State Opera - 6 min drive

Getting around

  • Vienna (XWW-Vienna West Train Station) - 2 min walk
  • Vienna West U-Bahn - 3 min walk
  • Vienna International Airport (VIE) - 30 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Heberer - ‬3 min walk
  • ‪Würstelstand - ‬4 min walk
  • ‪Trzesniewski - ‬3 min walk
  • ‪Westbahn Hotel - ‬1 min walk

About this property

Hotel Mercure Wien Westbahnhof

Upscale hotel near Schönbrunn Palace
At Hotel Mercure Wien Westbahnhof, you can look forward to a coffee shop/cafe, dry cleaning/laundry services and a bar. The on-site restaurant, Westside, features international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a 24-hour business centre.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
  • Express check-in, a front desk safe and a lift
  • A vegetable garden, luggage storage and tour/ticket information
Room features
All 252 rooms boast comforts such as free WiFi and safes.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and hairdryers
  • Flat-screen TVs with satellite channels
  • Wardrobes/cupboards, free infant beds and heating

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

Bulgarian, Croatian, English, French, German, Hungarian, Italian, Romanian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (EUR 25 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Westside
  • Westside

Family friendly

  • Free cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,799 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Vegetable garden

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 10 per pet, per day
Welcoming dogs only

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 24 per person
  • Covered self-parking fee: EUR 25 per day
  • Pet fee: EUR 10 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Hotel Mercure Westbahnhof
Hotel Mercure Westbahnhof Wien
Hotel Mercure Wien
Hotel Mercure Wien Westbahnhof
Hotel Mercure Wien Westbahnhof Vienna
Mercure Wien Westbahnhof
Mercure Wien Westbahnhof Vienna
Wien Hotel Mercure
Wien Hotel Mercure Westbahnhof
Wien Westbahnhof Hotel Mercure
Mercure Hotel Vienna
Mercure Wien Westbahnhof
Hotel Mercure Wien Westbahnhof Hotel
Hotel Mercure Wien Westbahnhof Vienna
Hotel Mercure Wien Westbahnhof Hotel Vienna

Frequently asked questions

Is Hotel Mercure Wien Westbahnhof pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 10 per pet, per day.

How much does it cost to stay at Hotel Mercure Wien Westbahnhof?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Hotel Mercure Wien Westbahnhof on 19 Feb 2025 start from AU$111.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Mercure Wien Westbahnhof?

Self-parking is available for EUR 25 per day.

What time is check-in at Hotel Mercure Wien Westbahnhof?

Check-in start time: 3 PM; check-in end time: 11:30 PM.

What time is check-out at Hotel Mercure Wien Westbahnhof?

Checkout is at 11:30 AM.

Where is Hotel Mercure Wien Westbahnhof located?

Located in Rudolfsheim-Fünfhaus, this hotel is within 1 mi (2 km) of Mariahilfer Street and Naschmarkt. Vienna State Opera and Schönbrunn Palace are also within 2 miles (3 km). Vienna West U-Bahn and Gerstnerstraße-Westbahnhof Tram Stop are within a 5-minute walk.

Hotel Mercure Wien Westbahnhof Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 207 out of 840 reviews
Rating 8 - Good. 402 out of 840 reviews
Rating 6 - Okay. 170 out of 840 reviews
Rating 4 - Poor. 41 out of 840 reviews
Rating 2 - Terrible. 20 out of 840 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Graham

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Just come back staying in this hotel, you get what you pay for tbh. It’s so great for tube, train and tram and main reason I choose it. Staff are great, clean & for a city break ideal. There are some draw backs, the lift motor you can hear in my room, I asked to move to a room at the edge of hotel and this really helped walls are quiet thin so at times can be noisy. I had a superior room and had to unplug lamps as nowhere to charge phones etc so more plug sockets are needed. Room needs updating but ok beds are comfy. We didn’t have breakfast felt 24 euros way to high as you can go into centre and get cheaper breakfast. So all in all great hotel with a few draw backs but every hotel has some issues with some people. Hop this helps.
Stayed 6 nights in Dec 2024

8/10 Good

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, great transport links to all attractions. Hotel was pleasant with helpful staff. We would happily stay here again for a short weekend break.
Stayed 4 nights in Nov 2024

10/10 Excellent

Adedoyin

Stayed 2 nights in Sep 2024

10/10 Excellent

Rhoda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Stayed 2 nights in Aug 2024

10/10 Excellent

Natan

Stayed 1 night in Jul 2024

8/10 Good

David, farnborough

Liked: Cleanliness
Check in was a nightmare. Only one person on duty who looked fairly junior and only had one speed even with several parties waiting. Property could do with a good lick of paint and general refurbishment. It looked and felt very dated.
Stayed 1 night in Jun 2024

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
Bathroom was tiny and cramped. No in room coffee making facilities. Beds very small.
Stayed 2 nights in May 2024

10/10 Excellent

Claudia

Liked: Staff & service
Disliked: Property conditions & facilities
Great location
Stayed 2 nights in May 2024

10/10 Excellent

Zahra

Stayed 5 nights in May 2024

8/10 Good

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No bottled water no coffee and tea no fridge
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Great place to stay close to the train station.
Stayed 2 nights in Apr 2024

4/10 Poor

Francois

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room are to small, no plug available, and very noisy, bed is for a child,
Stayed 1 night in Mar 2024

8/10 Good

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Great value for money. Only downside is that room needed airing on arrival as smelt of smoke.
Stayed 2 nights in Feb 2024

8/10 Good

Norbert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in Vienna in September 2023
very good location right next to the old Westbahnhof (railway station). Great access to subway, street cars (tram), and busses. Excellent (!) breakfast - best if you come early. A place I can recommend.
Stayed 2 nights in Sep 2023

8/10 Good

Daniela daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, small rooms. Only use it to sleep one night. Convenient pick up spot for transfers

4/10 Poor

Heysaraj

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was very small and there was no space to put a suitcase and hand luggage.
Stayed 3 nights in Sep 2023

8/10 Good

Rosario, Glendale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast buffet The only thing i have an issue is the air conditioner does not function as cold as we wanted .The temperature is set at 20 degrees but the setting could not be adjusted.
Stayed 3 nights in Aug 2023

8/10 Good

yousef

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and comfortable
I enjoyed staying at this hotel
Stayed 2 nights in Aug 2023

6/10 Okay

Diego

Business traveller
Disliked: Room comfort
The room had no Airconditioning, in a very hot weather. The room should clearly state whether it has A/C otr not. For a 4 start hotel that was VERY DISAPOINTING!!!!!!! I WOULD NEVER COME BACK NOR RECOMEND IT.
Stayed 5 nights in Jun 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
I was particularly impressed by the outstanding breakfasts provided.
Stayed 4 nights in Jun 2023

6/10 Okay

Semion

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The room had no mini refrigerator. The reception told us that its wrong information on expedia. It was very hot days and we where unable to bay any food. The beds were awful The cleaning staff didn't change dirty towels until we asked them Thus experience is not 4 star hotel experience.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect quick stay near Schonbrunn
Conveniently located hotel, clean and comfortable room, and very friendly and helpful concierge/front desk staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Cobey

Liked: Cleanliness, staff & service, property conditions & facilities
Really happy I chose this place. Everyone was very kind and helpful. It's actually a really nice place. Staff was great. Has a nice little bar. Will try to stay here again next time I'm in Vienna.
Stayed 2 nights in May 2023

8/10 Good

Alvin, Moncton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In such a large city, transportion is key. The hotel is located within 200 m from a metro, tram and train station. The train station has a large mall with many restaurants to choose from and even an Ikea. A Lidl grocery store is across the street. Friendly staff. The lobby is amazing with a replica of a Gustav Klimt mural that is found at the Secession Museum. The room itself is spacious enough, although it looks good but the scale of the furniture doesn' t use the space efficiently. Not enough space to even unpack our backpacks during our 4 day stay. The water pressure is incredible, best shower ever. Again the bathroom looks good, but the lighting is directed on the sink and not toward the face, so shaving and makeup are a guessing game. The A/C was set at 20 C and not very powerful, so the room became warm and we had to open the windows and put some ear plugs to sleep because the street below is super busy and noisy with open windows. The boulevard had 8 car lanes, a tram track and a small park separating traffic. Although the large armoire that holds the fridge is quite deep, the fridge itself is shallow. Instead of a desk is an oval table with no desk lamp. The beds were comfortable but the pillows with a bit deflated. Still it looks goods. We skipped the breakfast as it was pricy.
Stayed 4 nights in Apr 2023

8/10 Good

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good experience
Clean, friendly, great location, good value for money. Only 2 small negatives - would love a kettle in the room - the cafe seemed a bit too formal to get a quick coffee from. One day at breakfast I had to wait 5 mins for cups to be replaced before I could get a drink. Minor inconveniences but slightly frustrating if you're a coffee addict like me.
Stayed 2 nights in Mar 2023