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SureStay Hotel by Best Western Vientiane

3.5 star property
Art Deco Vientiane hotel in Chinatown with free breakfast
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Hotel by Best Western Vientiane

Bar (on property)
Lobby sitting area
Lobby sitting area
Lounge
Lobby sitting area

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk
The price is AU$138
includes taxes & fees
30 Nov - 1 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Smart TV
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
Minibar
Satellite channels
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking, City View

Superior Room, 2 Single Beds, Non Smoking, City View

Superior Room, 2 Single Beds, Non Smoking, City View

Highlights

Air conditioning
Smart TV
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
Minibar
Satellite channels
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed, Balcony, River View

Suite, 1 King Bed, Balcony, River View

Suite, 1 King Bed, Balcony, River View

Highlights

Balcony
Air conditioning
Smart TV
Separate bedroom
Bathrobes
Separate bath and shower
Hairdryer
Private bathroom
  • 51 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, City View

Minibar, desk, free WiFi

Superior Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Smart TV
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
Minibar
Satellite channels
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Balcony, River View

Minibar, desk, free WiFi

Executive Room, 1 King Bed, Balcony, River View

Highlights

Balcony
Air conditioning
Smart TV
Separate bedroom
Bathrobes
Separate bath and shower
Hairdryer
Private bathroom
  • 37 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

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About the area

Map
101 Chao Anou Road, Vientiane, 85621

What's nearby

  • Mekong Riverside Park - 6 min walk - 0.6 km
  • Ban Anou Night Market - 8 min walk - 0.7 km
  • Laos National Stadium - 12 min walk - 1.0 km
  • Talat Sao - 18 min walk - 1.6 km
  • Patuxay - 2 min drive - 2.3 km

Getting around

  • Nong Khai Na Tha Station - 31 min drive
  • Vientiane (VTE-Wattay Intl.) - 12 min drive

Restaurants

  • ‪Cafe Amazon Vientiane (ริมโขง) - ‬1 min walk
  • ‪Tipsy Elephant Bar - ‬1 min walk
  • ‪The Drop Zone - ‬2 min walk
  • ‪3 Euy Nong Restaurant - ‬1 min walk
  • ‪Day2Night - ‬1 min walk

About this property

SureStay Hotel by Best Western Vientiane

Hotel located in Chinatown
Consider a stay at SureStay Hotel by Best Western Vientiane and take advantage of free continental breakfast, a coffee shop/cafe and a bar. Free in-room WiFi is available to all guests, along with a 24-hour business centre and a restaurant.
You'll also enjoy the following perks during your stay:
  • Free self-parking and valet parking
  • Express check-out, a front desk safe and luggage storage
  • A 24-hour front desk, concierge services and multilingual staff
Room features
All 68 rooms have comforts such as air conditioning and dressing gowns, in addition to thoughtful touches such as free WiFi and minibars.
More amenities include:
  • Free toiletries and hairdryers
  • 32-inch Smart TVs with satellite channels
  • Daily housekeeping, desks and phones

Languages

English, French, Lao, Spanish, Thai, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 10 floors
  • Art Deco architecture
  • Built in 2019
  • Designated smoking areas

Room amenities

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for LAK 225000.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of LAK 300000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: LAK 225000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Surestay By Best Vientiane
SureStay Hotel by Best Western Vientiane Hotel
SureStay Hotel by Best Western Vientiane Vientiane
SureStay Hotel by Best Western Vientiane Hotel Vientiane

Frequently asked questions

Is SureStay Hotel by Best Western Vientiane pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at SureStay Hotel by Best Western Vientiane?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Vientiane on 30 Nov 2024 start from AU$138.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at SureStay Hotel by Best Western Vientiane?

Self-parking and valet parking are free at this property.

What time is check-in at SureStay Hotel by Best Western Vientiane?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at SureStay Hotel by Best Western Vientiane?

Checkout is at noon.

Where is SureStay Hotel by Best Western Vientiane located?

Located in Chinatown, this hotel is within a 10-minute walk of Xieng Khuan, Mekong Riverside Park and Lao National Culture Hall. Lao National History Museum and Ban Anou Night Market are also within 10 minutes.

SureStay Hotel by Best Western Vientiane Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 13 out of 27 reviews" "
Rating 8 - Good. 9 out of 27 reviews" "
Rating 6 - Okay. 3 out of 27 reviews" "
Rating 4 - Poor. 0 out of 27 reviews" "
Rating 2 - Terrible. 2 out of 27 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Paul

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Rude and ugly staff attitude… as African American can feel subtle discrimination from manager and front desk. Please avoid

8/10 Good

Ki Bong, FAIRFAX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice location.
Stayed 12 nights in Sep 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stingy
It served its purpose and the heart of Vientiane. Don’t drink the water. Don’t add ice to your drink! Of the three days I was there, I was sick 1 1/2. I kept asking them for toilet paper and they bring me one roll at a time. With vomiting and explosive diarrhea it was just annoying to have to call them every few hours for toilet paper. I told them I was sick. They had a restaurant at the bar, but not one really for lunch. But they also didn’t offer room service. I had to convince them to bring me my food to me. It stated there was a minibar, but there was no minibar. These are all minor issues. The room was fabulous.
Stayed 4 nights in Jun 2024

8/10 Good

Didier, Kirkland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay in the downtown tourist area, very close to the night market and many other dining options. Rooftop bar is quite nice
Stayed 1 night in Jun 2024

6/10 Okay

Donna, Silver Spring

Liked: Cleanliness
The hotel needs upgrading. The room service food was terrible.
Stayed 2 nights in Mar 2024

10/10 Excellent

genevieve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel from which you can walk to the river and the night market. Many temples and monuments close by too. Breakfast was good. There is a roof top bar which will be noisy if you get a room on the 9th floor ( roof top is on 10th). When they close, they move the furniture around...
Stayed 2 nights in Feb 2024

10/10 Excellent

Lathmixay

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Henry

Stayed 1 night in Nov 2023

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service,great location and very clean.
Stayed 2 nights in Nov 2022

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, location is great. Great staffs and very clean.
Stayed 2 nights in Nov 2022

10/10 Excellent

HENG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Taher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No bad , still ok
Ok Why the guest must pay for slippers of lost ? 10 USD per slipper ? Ridiculous!!!
Stayed 2 nights in Feb 2020

10/10 Excellent

Patrick H

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and brand new
Newest hotel in Vientiane. Staff extremely friendly. Rooms very clean and close to many restaurants and bars
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

JUNICHI

Stayed 2 nights in Aug 2024

10/10 Excellent

SANG MIN

Stayed 3 nights in Dec 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

shinya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

SEOKJOO

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2023

8/10 Good

NOBUYUKI

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Check-in took quite a while since the booking via hotels.com were not registered in the hotel system. Room was clean and ok. Hotel staff were super friendly. Overall it is a nice hotel to stay.
Stayed 1 night in Feb 2022