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"We arrived late at night from the Eurostar and the hotel is a very short walk from the terminal - no need to even leave the station. Very comfortable hotel with efficient friendly staff. Not the nicest part of town but centre accessible by metro - or about 25 min walk"

"Great location"

"This is a beautiful hotel with phenomenal customer service. The hotel is located right on the periphery of the historic center of Ghent on a quiet street with taxi access and several restaurants. Ghent is magnificent, and when we go back, we'll definitely stay at Pillows."

"We had a one night, but very nice stay there. Very nice rooms. I wouldnt want to stay anywhere else when I'm in the area."

"Big room, very friendly and helpful staff. Great location"

"Fun hotel vibe with very friendly, helpful staff. Nice, clean rooms that were perfect for families. Location is very close to the station, which was convenient."

"Room was clean, staff went above and beyond to help us..."Arthur" was fantastic in helping us locate a pharmacy open late as my son developed tonsillitis and had to have a prescription filled. Breakfast was amazing...location was great! A bit noisy due to construction...but no fault of the hotel"

"Everything was good, the room was pretty small, but it was very clean. Overall, I took it because of the price and it worth it"

"We had a lovely stay at this hotel. The hotel was nicely decorated, very clean and the staff was polite and helpful. We loved that there were several options for breakfast: full continental breakfast at 16 euros, but also smaller options at 4.50 and 7 euros, which was ideal for us as we do not eat a lot in the morning. There is a vending machine just by the lift, so we could get water. The room was clean, spacious and the bed was very comfortable. Regarding the location, I won't lie, the surrounding area is not super nice, with rubbish on the street, however I won't let this affect my rating as it's not the hotel's fault and it's a bit like that everywhere in Brussels as soon as you leave the old town centre. However we felt safe and I wouldn't define the are dangerous at all. Regarding the location, it was really good: 15 minutes walk from Midi Station (so you can easily travel to Bruges/Ghent which are cities I truly recommend!) and 12 minutes from the old town. There are also buses/trams 5-10 minutes away to the Parliament or the Atomium. I would say, if I really have to suggest something extra that would have made our stay even better: - It would be great to have a kettle in the room, just to be able to take a tea in the afternoon or before going to sleep. - The check-in process took quite long, despite we were there at 3pm, the rooms were not ready and we had to wait about an hour. They offered us a drink during the waiting though. Overall very good. "