4/10 Poor
Po Yung
Travelled with group
23 July 2024
Disliked: Staff & service
I booked the biggest villa at resort, arrive around 1 pm staff told me need one hour ready. So we go lunch head back at 2:30 then the staff tell me check in time is 3pm. Second day i went golfing in early morning back before 11am but my villa still not clean up. then call front desk they said clean up time is 11am, btw they don't check up room in the afternoon. After we finished dinner head back to Villa is all dark, pool light and outdoor light NO one come to turn it on...Five star Villa don't provide body lotion and shaving kit for guest, isn't that ridiculous? I've been in Vietnam lots of Hotel Resort never see one like this, Management and Service need to be improve...definitely NOT recommended!
Po Yung
Stayed 2 nights in Jul 2024