4/10 Poor
Nancy D.
12 Oct 2024
Not what we expected
The condo was a real disappointment and misrepresented in the listing photos. The built in high-end microwave could not be used because the digital display did not function properly. It was replaced by a cheap counter top model. The refrigerator had broken shelves and drawers. The oven was not really useable since it smoked and the built in stove-top exhaust vent did not work. Some of the provided knives were peeling the top layer. (weird) There was no coffee, pepper or other items that are normally provided to get you settled in.
The couch and chairs in the living room were as bad as we've ever seen in a rental.
The lanai had a low-end table with five chairs,
one was nearly ripped in half. (not the ones pictured on VRBO) The view from the lanai was not good.
Bugs, bugs bugs.. there were no screens leading to the lanai so doors had to be kept closed at all times. Inside the condo we had lots and lots of brown bugs (roaches? beetles?), little centipedes, ants and even a extremely large spider. We have lived on the Big Island, never had problems controlling bugs.
Through all this Grand Welcome and VRBO were good, responsive and really tried to help us, but the problems (bugs) were too much.
We left 10 days early. Grand Welcome refunded for the days we left early and VRBO refunded their entire fee.
I would use them both again.
Kolea is a beautiful complex. Great location, close ocean access. Great pool and beach club.
Nancy D.
Stayed 18 nights in Sep 2024