Watchung Holidays from AU$1,442

Clean the rugs and the windows!! This would increase the likability. Also, coffee makers in the room is a must have. Staff was great!

So either I can't read or missed the memo, but the front desk clerk informed me it is not notated on anything but my first complaint as a new visitor to NYC is there is no in and out of parking garage so every time you move your car it is a $65 fee and the garage is 4 long blocks away so drop off your luggage first at check-in. One of my guest got stuck on elevator and there is only 2 elevators and it was only 1 elevator 3 nights out of our 4 night visit. With 4 guest in one room I took the side closest to window by air conditioner and the air conditioner duck was clogged which made the pan leak water everywhere my clothes, clothe suitcase and new purchases where soak and wet. No one offered to get my things dried stating laundry service was down yet I walked to a laundry facility 7 blocks away and dried what I could to make sure no mildew, my new purchase items got faded and I paid for uber back. (I was exhausted) No consideration of my things from staff and stated because I paid 3rd party when I am a Bonvey member as well for many years, but when you traveling with someone on a budget you do what is best. Last night out because it was my sister bday and garage was closed by 12pm so we found a spot that was $20 cheaper a block up. Wish I known about it before. Rooms were clean except they forgot to dump ice bucket. The overall concierge got them the 3 stars because they were great and helpful. Add some can do opportunities or own your business moments to make it better staff

We loved our stay at the Lotte Towers! The rooms were very spacious for our family of 4. We were provided a fridge on request. The views were amazing. The lifts were quick to get us to the 58th floor! Our rooms were serviced twice daily. Cannot fault anything at Lotte would love to return one day!!

It was central which was good. Some of the staff in reception were very rude some were friendly. The room was very tired and tatty. Paint feeling off the walls in the room and ceiling in the bathroom, very basic certainly not a 4 star more like a 2 star hotel. Very disappointed with the room. Worse 4 star hotel I have ever stayed in. Would not return to this hotel.

Beautiful hotel! Siham at the front desk helped us with anything we needed and went above and beyond to make us feel welcome. Room was clean and the same size as most NYC rooms. Would definitely stay here again!