2/10 Terrible
Candice
Travelled with group
7 Jan 2025
Disliked: Cleanliness, property conditions & facilities
In the morning my friend found a bed bug in her bed. She immediately went to the front desk and had the employee come to our room to see it. Our room was just around the corner from the front desk. He saw it moving and took a picture of it. We asked for some garbage bags to put our stuff in. He said that he would talk to his manager and send him up to our room. I heard him speaking to the manager but couldn’t make out what was said as our door was still slightly open because my friend had wedged it open when she ran to get the front desk clerk earlier. 15 minutes later still no manager, we just wanted to get out of there so we grabbed our garbage bags and went to the front desk. The manager was at the desk and acted as if he had no idea what happened. My friend said that there was bed bugs and he told her to not say that so load and acted as though that was impossible. Actually mentioned that a guest must have brought it in, ie us! We asked him where the employee was that took the picture, he said that they were not there and he had not told him anything. Lies! He said we could look up the hotel and we would not find anything about bedbugs there, they simply didn’t have them. We looked later and found many reviews contradicting him. I did get a full refund but I am absolutely disgusted not only by the bedbugs but by the management’s behaviour and flat out lies! The employees were great, very helpful and respectful. Management sucked! I’d give 0 stars if possible!
Candice
Stayed 1 night in Jan 2025