West Covina Holidays from AU$1,736

Nice remodel property

The elevator is quite small and slower than grass growing. But the rest of the hotel is great, particularly if you like privacy and quiet spaces. Their cafe is sort of dead, but it's not a huge deal. Front desk staff is friendly yet not so helpful when asking for small favors like early checins, late checkouts or upgrades.

Very disappointing. Location was good, gym & pool area were nice, crowd was fun. Staff was generally good. Room was very basic, bathroom in particular (a bath/shower combo in a recently built five star hotel?) Pool area was shut down for a whole day for maintenance. Prices were too high for bfast though. Same for drinks at the bar ($90 for 2 cocktails & an order of fries). Concierge was hapless, left work without passing along our file to anyone (we had asked for help for dinner rez & concert tickets), something I have never experienced in 30 years of staying at high end hotels. Anyhow, wont be back and wont recommend.

It didn’t start well. I Got a message saying my card had been cancelled and giving me 30 minutes to sort out the reservation would be cancelled. Turns out this was because the bank had sent me a new card after I booked and when I phoned they said I had to sort out with Expedia. Their AI system didn’t understand the problem so I called back and spoke to another guy who was less rude and more helpful. The hotel is a bit tired. Coffee only available in the lobby as no kettle or coffee maker in the rooms. No housekeeping unless you expressly ask for it and they don’t tell you that unless you ask… A middling hotel in a middling neighbourhood. There’s a microwave in the room but nothing to eat with or from. Convenient for the freeway but that’s about it.

Upscale hotel with excellent accommodations and staff were amazing. We will stay here again.