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Candlewood Suites West Springfield by IHG

2.5 star property
Recharge your batteries with a rejuvenating soak in the spa tub or an energizing workout at the 24-hour gym.

Photo gallery for Candlewood Suites West Springfield by IHG

Exterior
Gazebo
Indoor pool
Studio Suite, 2 Double Beds
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Gym
  • Laundry
  • Parking included
The current price is AU$178
includes taxes & fees
9 Feb - 10 Feb

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Fan
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Fan
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Queen Bed

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The price is AU$184
includes taxes & fees
9 Feb - 10 Feb
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About the area

Map
572 Riverdale St, West Springfield, MA, 01089

What's nearby

  • Big E - 14 min walk
  • MassMutual Center - 4 min drive
  • MGM Springfield - 5 min drive
  • Eastern States Exposition - 5 min drive
  • Naismith Memorial Basketball Hall of Fame - 5 min drive

Getting around

  • Springfield Union Station - 10 min drive
  • Hartford, CT (BDL-Bradley Intl.) - 28 min drive

Restaurants

  • Wood-N-Tap
  • Puerto Rico Bakery
  • McDonald's
  • Panera Bread
  • Starbucks

About this property

Candlewood Suites West Springfield by IHG

Hotel near MGM Springfield
A corner/local shop, a coffee shop/cafe and dry cleaning/laundry services are just a few of the amenities provided at Candlewood Suites West Springfield by IHG. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities, such as a 24-hour gym and a 24-hour business centre.
Other perks at this hotel include:
  • An indoor pool
  • Free self-parking
  • A TV in reception, a vending machine and coffee/tea in reception
  • Multilingual staff, barbecues and tour/ticket information
  • Guest reviews give top marks for the helpful staff
Room features
All 71 rooms have comforts such as air conditioning, as well as thoughtful touches such as free WiFi and sound-insulated walls. Guest reviews highly rate the cleanliness rooms at the property.
More amenities include:
  • Bathrooms with free toiletries and hairdryers
  • 42-inch LED TVs with premium channels and DVD players
  • Kitchens, fridges and dishwashers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 25 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 27 kg per pet)
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield

Frequently asked questions

Does Candlewood Suites West Springfield by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM to 9:00 PM.

How much does it cost to stay at Candlewood Suites West Springfield by IHG?

As of 7 Feb 2025, prices found for a 1-night stay for 2 adults at Candlewood Suites West Springfield by IHG on 9 Feb 2025 start from AU$178.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Candlewood Suites West Springfield by IHG pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 27 kg per pet. There's a fee of USD 25 per pet, per night. Service animals are exempt from fees.

How much is parking at Candlewood Suites West Springfield by IHG?

Self-parking is free at this property.

What time is check-in at Candlewood Suites West Springfield by IHG?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Candlewood Suites West Springfield by IHG?

Checkout is at 11 AM.

Where is Candlewood Suites West Springfield by IHG located?

Situated near the airport, this hotel is within a 10-minute walk of Q Pin 2's and Connecticut River. Big E and Majestic Theatre are also within 1 mile (2 km).

Candlewood Suites West Springfield by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 312 out of 650 reviews
Rating 8 - Good. 201 out of 650 reviews
Rating 6 - Okay. 77 out of 650 reviews
Rating 4 - Poor. 38 out of 650 reviews
Rating 2 - Terrible. 22 out of 650 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Edward

Stayed 5 nights in Jan 2025

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
the people at the desk were very nice and accommodating and the room was very clean and quiet I love when I go to the West Springfield Candlewood
Stayed 2 nights in Jan 2025

8/10 Good

Shaun

Travelled with partner
Liked: Cleanliness, amenities
IT WAS CLEAN AND STAFF WAS GREAT
Stayed 1 night in Jan 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Michael, Agawam

Liked: Cleanliness, amenities, property conditions & facilities
Perhaps my review is tainted by my experience, but I left the property early and checked into another hotel. Front desk staff member could not have cared less. Police officers were in the lobby at check in looking for people. Then I heard a loud bang on my door as I was napping. I was greeted by 2 officers looking for “people”. I got very nervous and left.
Stayed 1 night in Dec 2024

2/10 Terrible

Kelly

Stayed 1 night in Dec 2024

2/10 Terrible

Kaedo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Doesnt take cash app cards
Stayed 1 night in Nov 2024

10/10 Excellent

Sherieka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Magaly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful. The room was clean, the shop was convenient and free coffee was great.
Stayed 1 night in Nov 2024

10/10 Excellent

Madan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2024

2/10 Terrible

Imani

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Anabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to stay unexpectedly because of the weather. They are pet friendly and spacious. The woman at the front desk was friendly and helpful. Kitchenette is well appointed.
Stayed 1 night in Nov 2024

8/10 Good

Sarah, Taunton

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im a repeat guest and I love the distance to the event im visiting. It's quiet, safe, and close to dining. And the beds are comfy.
Stayed 1 night in Nov 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Kathleen

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Kristen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no pool available despite the fact that it was advertised as having a pool. We drove six hours for a wedding through traffic, finally got there, and saw they the pool was closed for maintenance. Asked the hotel staff for accommodation for the inconvenience and they said we could have a refund for our stay and could stay somewhere else. There were likely no places to stay at that time (930pm) so we had no choice but to stay there. The hotel was advertised as having an 8.2 rating out of ten and candlewood suites has had a good reputation so I thought it would be a nice hotel at least. The hotel was more like a motel with people staying there long term and the room was dingy, the toilet was loose on the floor. If there's no pool available it should not be advertised as such- the pool was the reason we booked the place and paid extra for it.
Stayed 2 nights in Oct 2024

10/10 Excellent

Katherine

Stayed 7 nights in Jun 2024

10/10 Excellent

Lisa

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and comfortable.
Stayed 1 night in Oct 2024

4/10 Poor

Karina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The person at the front desk was pretty stand offish. The keys kept disabling and the elevators were slower than molasses.
Stayed 2 nights in Oct 2024

8/10 Good

Anthea

Travelled with partner
Liked: Cleanliness, staff & service
The elevator from a horror story. Carpet needed replacement. Gym equipment could be maintained. We had 2 beds in our room and one bed was well used on one side as it leaned. So we had to use the other bed. However we did like the idea of the kitchenette, and no one coming in our room daily to clean, and we had a shop downstairs for food items to cook. Thank you.
Stayed 6 nights in Oct 2024

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in Oct 2024

6/10 Okay

Shanna

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2024