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"Always love to stay at the Lotte. Top notch all the way. The only complaint this trip was the older man at the concierge desk was rude when we were trying to pick up our stored luggage. One member of our group was sick and I was trying to ask if the concierge workers could possibly deliver our luggage to the room & the man basically yelled at me & told me to "Wait!" in front of several other guests. The other man working at the concierge desk apologized for him and said he was just a little overwhelmed. I understand it happens sometimes, but the rude employee never apologized or even acknowledged me again while I waited, like he told me to do. The other worker helped get our luggage to the room. Other than that isolated incident, the service and experience were great, as usual. "

"Loved the room with its comfy king size bed, closet shelf’s and great shower. The newly renovated rooms had style all the way down to the painting in the room. Only con was l wish there was shelves in the bathroom keep my stuff in travel bags or on the desk outside the bathroom. "

"Coffee maker in the room would be nice as well as a breakfast place that wasn’t a full blown $35 buffet - who needs that"

"Great place"

"It was affordable and quaint. For the size and limits, the price was worth it considering the competition. There’s value there."

"The phone number that is listed in expedia is not correct, we tried contacting the hotel for reservation adjustments and date changes. Unfortunately no one was able to make the change. If i cannot make changes or communicate with the hotel it makes me uncomfortable. "

"It was a great stay, staff was helpful "

"Our second time to stay at this property and we enjoy the convenience to all areas of NYC. "

"All was good"