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"The hotel is beautiful and the customer service gracious, professional and courteous. We were treated very well and made to feel most welcome. "

"Excellent small boutique hotel. Large Renovated room and bath. Front desk personnel were phenomenal… helpful, informative, always pleasant to deal with… Great location in the heart of Palermo between Quattro Canti and the Cathedral/Palace. Highly recommend!"

"Great location and great staff. Will be staying here every time I go to Palermo "

"Beautiful for people who want a romantic time. Far away from everything but a lovely hotel"

"Absolutely Beautiful and the service is very good "

"Lovely hotel a little away from the action. Large comfortable room. Staff were super friendly and helpful. Fantastic breakfast on the roof terrace. Construction noise across the road really hampered our stay."

"Great place "

"A very pleasant stay in quiet, historic neighbourhood within easy walking distance of central Palermo's sights."

" We had the absolute pleasure of staying at the Grand Hotel et Des Palmes in Palermo for two weeks in January 2025, and it was an unforgettable experience. The hotel's rich history as a former castle has been beautifully preserved, and its stunning architecture and decor only added to our enchantment. But what truly made our stay exceptional was the warm and welcoming staff. The entire front desk team and concierge were incredibly helpful and went above and beyond to ensure our comfort and satisfaction. Special mention must be made of Marina, who introduced us to some of the most authentic and wonderful local Sicilian gems, hidden away from the usual tourist trails. Her insider knowledge and passion for the region were invaluable, and we felt like we experienced the real Sicily thanks to her recommendations and professionalism. Bruno, too, was a huge help, assisting us in finding our way around the city and providing us with expert advice. His kindness and expertise made a significant difference to our stay, and we're so grateful to have had him as a resource. The cleanliness of the room was beyond our expectations, and the breakfast in the morning was complete and nutritional. What struck us most, however, was the hotel's reputation among the locals. Every time we mentioned the hotel's name to anyone in Palermo, their response was and full of fond memories. One business owner in a boutique I shopped at told me she got married 30 years ago in the hotel. Amazing place"