The room price was good and I was upgraded to a larger deluxe room with a balcony. The bed was very comfortable. However, the decor was very dated and looks tired, particularly the bathroom. The shower handle was detached although still usable. The main hallway carpets had large stains on them. I believe if the hotel was given a good upgrade and redecorated, this would be a very nice place to stay. I would consider staying again.

The staff, room and grounds were wonderful. The staff was kind, welcoming and communicated with us before arrival. We ate dinner and breakfast on property. Dinner was good, not great. Breakfast has continental and made to order options. Breakfast is a better value. The room was clean and spacious. Only downside is the room doors aren't thick. It's easy to hear voices and luggage as other guests on your floor pass by. Resort itself is incredibly quiet and tranquil. Location is about 10-15 minutes outside of Rotorua which is ideal. We wanted to stay away from the city. The property is unique with its art, birds, animals and bamboo. Bamboo forest makes for some good pictures. It's an older house with updated rooms. The atmosphere is like a bed & breakfast environment. Service staff were all super pleasant and aimed to please. We felt very welcome and would stay here again.

Nice clean hotel for the area.

Great hotel to use as base for a weekend away enjoying the trails around Rotorua. Staff helpful and room clean.

Beautiful property and outdoor gardens. Staffwere excellent andthe breakfast was good. The room was a little smaller than expected and not much privacy from your neighbor. Sine of the outdoor furniture could use a refresh given the price of the accommodation.