2/10 Terrible
Daniel
Travelled with family, Travelled with pets, Travelled with group
25 Nov 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Let’s start with a bit of a backstory: a party of 15 of us arrived Friday evening. There was a small snowstorm that day. The Woodlands resort apparently lost power because of it on Friday morning. None of us received a phone call to notify us of this issue.
When we get to the hotel around 7PM, they are turning people away saying there is a shortage of rooms. They reluctantly gave us all rooms, all of which had a plethora of issues. Most of the rooms had only partial electricity and no heat. We did not have an option to stay somewhere else, as the manager, Nobu, refused to give us a refund.
At 2AM, I was woken up to the carbon monoxide detector in my room going off. We let the front desk know, who did nothing. Turns out they were running 3 diesel powered generators inside with no ventilation. I called the Plains fire department, which showed up quickly. They tested the carbon monoxide levels in the room where the generators were, which read at dangerous and potentially life threatening levels. The fire department turned off the generators (which turned out to not even be powering anything, as the hotel only had a blown fuse and was receiving all of their electricity from the street). We were told to not go to sleep, as they tested other areas of the hotel. We were finally given the go ahead to sleep at 5AM.
Nobu refused to give us a refund for this issue. He was incredibly rude to us and to his employees. We all paid full price for this horrible and scary experience.
Daniel
Stayed 2 nights in Nov 2024