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"Everything was wonderful Room was clean and comfortable "

"Efficient check in beautiful room and excellent toiletries and refreshments in room as well"

"Really friendly staff, sorted us Sunday dinner at last minute and served us in bar so we could watch football. Couldn’t fault it."

"A lot of building work going on - no notice of this in advance so was ill-prepared for the drilling, etc to start up at 8AM this morning. Had I known in advance, I would have booked somewhere else"

"No Hot water on the first evening was told by the male receptionist that they would 'do something for me' but nothing appeared and then told they will get it fixed, Rang that evening as still no hot water and was told to let it run for 5 minutes but still nothing. final morning lovely hot water, no apology until I told the receptionist how frustrating it was. Room I stayed in had multiple issues including the mess on the ceiling, a broken slat in the radiator cover and a broken cover for the plughole in the shower that is quite a trip hazard"

"Very professional staff."

"If you have any special requests dont rely on third party bookings to pass on those requests contact hotel directly. I requested twin room but was given king size bed instead. "

"Bath was damaged and tap was leaky. But comfy bed and smart room otherwise. Pool area does need updating though"

"Very friendly team and good food. Room was extremely tired and shabby and although one has to understand surge pricing applied at the time of Cheltenham Races, the standard of the room could not possibly justify the price. "