2/10 Terrible
Tamarae
23 Nov 2024
Confusion over the hotel that was booked. It was my fault, spent hours on the phone trying to switch hotels to Holiday Inn Express West. After going back and forth got a room at the correct hotel. The Polo Park location said everything was good on their end for cancellation. However I would need to contact Expedia to not be charged. Could not find a way to speak to a real human. Ended up getting charged for both hotels. Was an absolute gong show and will never use Expedia again
Tamarae
Stayed 1 night in Nov 2024