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"Lovely venue, great grounds. Spa staff in particular are a great asset an deliver a superior service. Hotel is very comfortable but it is pricey. For instance a pint of Diet Coke was over £11. "

"Nice Hotel, bed so comfy and great shower. All staff encountered were excellent"

"Staff friendly and nice at check in, though room not cleaned properly, seems previous occupants liked to empty their milk and sugar on to the chair pulled up to the desk! Housekeeping failed to miss this when cleaning the room. Stayed in a cosy double which had a full length mirror, I’ve stayed in many of the rooms at Oatlands and even some of the more expensive rooms don’t have full length mirrors which I find odd. Curtains hanging off the rail - this is so easy to sort I fail to see why these things aren’t sorted promptly and plug in the bathroom sink was broken. I stay for the convenience for work and most of the time it just hits the mark - this time was just a below standard really. "

"really enjoyed ammentities"

"Great hotel great parking lots of spaces. Lovely big rooms and very comfortable bed. Lovely setting and fantastic outdoor seating for when the weather is bettter. Food was ok nothing special, the fist night we were there, there was 5 things not available on the menu which left you with very little choice as the menu is quite limited. My husband asked for vanilla ice cream for dessert , but some how ended up with coconut, which wasn't even on the menu. Hence the second night we went elsewhere for food. "

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"Not sure if I got the gritty room because I paid with my points or if most of the rooms are so tired and dated? Shower hanging out of holes in the wall tiles, paintwork flaking around doors, dirty marks on walls, tv so old that the remote still has a “teletext” button! If I got such a bad room because I wasn’t a fully paying customer then shame on The Berystede. I won’t be rushing back."

"We stayed for 30 mins and checked out the room was dirty cold and depressing "

"Just gross and dirty. Changed from my first room because it smelled so strongly of wet dog. Second room was so dirty but it didn’t smell."