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"Our stay at the Shangri-la was exceptional. The facilities were first rate and the services from the staff even better. Even before our arrival at the hotel, the concierge at the hotel, Oscar, was in touch with us to offer his services regarding transportation, site seeing and other details regarding our visit to Xian. He responded quickly to our email queries and gave detailed advice regarding how to make the best use of our short time in Xian. We were able to very efficiently navigate the city and thoroughly enjoyed our stay in Xian because of Oscar's willingness to go over and beyond his job to make us feel at home in a new city."

"Good"

"Friendly and helpful staffs"

"Very nice property with great service. Highly recommended"

"Staff were very helpful. They would go above and beyond to make sure we have a comfortable stay."

"Everything was very good. Location though was a bit confusing to get to the first time."

"AC is weak and I was sweating like a pig"

"We were very happy with everything and would stay again. BTW, the breakfast buffet was also great."

"Joan was helpful on the front desk. He went out of the way to makeover stay comfortable he booked the tickets. He speaks good English overall, we were happy with the place. Will highly recommend anybody with family or business."