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"Clean room. In room washer and dryer were a pleasant surprise and made stay much easier"

"The room is very clean and spotless,. The housekeeper cleans room and changes the sheets every day. Front desk staff and the manager are very friendly. they offer help anytime I ask. I like the breakfast buffet.There is a lot of variety food that is very fresh. There is the staff who cooks on side as well . The location of the hotel is perfect. I can access public transportation at short walking distance. I can find a lot of different restaurants, shopping center at a few minutes walk. I enjoyed my stay. Silly."

"Cynthia Zheng was a lovely doorman. Club Lounge is amazing. Would stay at Shangri-La again."

"Friendly staff and clean room"

"Room is very clean and friendly & helpful staffs"

"Our 4-night stay at the Ascott service apartment was pleasant and smooth. The bed was comfortable with just the right level of firmness, and the four supportive pillows helped ease our tired necks after long days of travelling. The TV was easy to operate, with many local channels and content available, although it was difficult to link to our phone for screen casting. Breakfast at the Level 2 café was a little disappointing. The variety did not change much across the four mornings we were there. Interestingly, the bread toaster was placed under the counter, which made it slightly inconvenient to use. An egg station would have been a nice addition, but unfortunately it was not offered. Since Ascott is a Singapore-owned brand, it would have been a pleasant surprise to see some Nanyang-style items in the buffet. Many of the boiled eggs were also left sitting in the basket for too long, becoming cold and hardened. On a positive note, the reception staff were warm and friendly, and the concierge service was excellent throughout our stay. Our room was consistently well made and clean, thanks to the attentive room chambermaid, whose attention to detail we appreciated very much. Nearby, a McDonald’s is scheduled to open soon, and the large adjacent mega mall is expected to open around 2026–2027, which will make the area even more convenient for future guests. Overall, Ascott Nanjing offered a comfortable stay with strong service."

"helpful staff, clean room, quiet, wonderful lake view"

"Great room. Great views. Great location. Great service. Great housekeeping. With 400+ rooms, nothing was too hard for the team here. Every need was met instantly with a smile. Loved our 5 days stay here. Thank you Intercontinental Nanjing Team for a memorable stay. We will definitely be back. "

"Like the hotel staff and the shopping mall near the hotel. Not too far from the subway station and has a Starbucks coffee shop close by. The only drawback is that the hotel doesn’t have a laundry facility but on the Expedia website says it has. So it’s misleading to me because I was expecting to do laundry when I arrived. "