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"Great hotel near airport. Note staff unfortunately don’t speak any English "

"The hotel room with king size bed was small but very clean and new. The staff were very helpful and assisted us in contacting PRC authorities when we could not reach them because we did not have a PRC phone number. They went the extra mile to make our stay more comfortable and even helped us to find a room when they were very packed knowing we had to wait for some official documents. Kudos especially to Ms Carina Chen who really made our day. "

"Spotless and comfy room. Located not far from airport and museum."

"換了三次房間才換到和網站照片中一樣規格的房間。，酒店走廊範圍很大煙味，衛生和隔音都欠佳，但實際房間規格還可以"

"This hotel truly feels like the Hawaii of China, peaceful, welcoming, and the perfect place to recharge. I stayed here during a short stopover before my trip back to America, and it was exactly what I needed. The receptionist was especially kind and went out of their way to help me order a taxi, making my transit smooth and stress-free. Thank you for your warm hospitality! "

"The hotel very nice and service very good"

"Nice location. Great room. Wonderful room. Excellent food. Top notch staff."

"Great location with extra helpful friendly staff "

"Room was clean and the staff were friendly"

"Nice place"

"Just fine, need to renovate "

"We found the overall services were very good during our stay."

"Super helpful staff. 5 overall room had some minor hits to carpet and curtains that diminished the feeling of a topnotch property. Can’t expect those to be changed out from minor damage but they are noticed. Quality of the build and materials in excellent. Soundproofing is superb so sleep was excellent. Great bed and bedding. Location convenient to excellent food and shopping. "

"Excellent hotel, very friendly and great breakfast with a wide variety of foods "

"Thank you for a wonderful experience staying at One Gem Hotel. The service has been excellent from the moment the driver collected us from the airport and even delivered us to our room. It was a lovely surprise when you upgraded our room for our anniversary - the special gestures from the written letter was so warming. The bed was extremely comfortable that my newly fiance did not want to leave. We will definitely be returning to One Gem Hotel when we visit Haikou next time."