4/10 Poor
Wendy, Maroubra
Travelled with partner
8 Dec 2024
We arrived at the property @ 2.55 & all the lights in the foyer was switched off.
One of the staff came & ask us to come back to check in @ 3pm. My husband & I looked at each other & thinking is only 5 mins to check in time. And is cold & raining outside. Do they expect us to wait outside for 5 mins in the cold??? We had a rental car & we parked the car in the front of the hotel & we were told not allow to park there. As this hotel is catered for Chinese tourist group all come by coaches. They only let the coaches to park there & don’t give a dame about other customers. The rooms of the hotel is a good size, that’s the only positive about this place. Other than this customer service is non existent.
Wendy
Stayed 2 nights in Nov 2024