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"Everything was perfect. Room was very fresh and clean and beds were very comfortable."

"Location, staff, cleanliness"

"It was the best place because it was so close to the subway station, and the breakfast was good. Hotel room is quiet and clean, so I plan to stay again next time."

"Loved our stay here. Very helpful staff, the pool was nice though the hot-tub was tepid at best. Gym was nice to have, laundry was great, room was huge and super clean, all the staff was super helpful."

"Amazing service and hospitality—staff was very kind, attentive, helpful, patient and friendly. Rooms were very clean:) "

"The hotel was really amay, the staff were so grate. I would definitely be back to stay here again."

"The Lotte was wonderful, from the moment we arrived until departure. Staff, hotel features & services. Excellent place to stay."

"Stayed here during the summer for about a week with my girlfriend. The hotel is in a good location close to a lot of touristy spots. Service was great and (mostly) speaks English. Our room was cozy and had a great view of the city. They gave us the choice of either a view of the temple with a bathtub or a view of the city with just a shower. They have buffets at each meal time, which is convenient, and the food is just fine. Some complaints are that the fitness center is kind of small with just a few machines and some treadmills if that's important. They also don't have anywhere to refill water bottles, and they only give you two water bottles a day, but you can run down to the service desk and get more. They do also have a laundry room, but I wouldn't recommend it. They only have two old washing machines and one dryer. If someone is using the dryer, then good luck, and the dryer does not do a great job of drying your clothes. There is a laundromat a five minute walk away though. I've seen some people complain about the air conditioning not working. Even during the hottest days in the summer, the room was always cool and comfortable. When checking in, the service desk did inform us that they gave us an extra key card, which you need to keep slotted in the room for the AC to work, so some people might have not realized that."

"The staff were so friendly and helpful and the rooms were clean and spacious. The hotel had a cafe, restaurant, and laundry facilities. There were many coffee shops, convenient stores, and restaurants nearby. Bus stops and train stations are also close. I highly recommend this hotel!!"