After 2 nights of our 3 night stay, I was informed by the host that we were staying in the incorrect unit and would have to move our things ASAP for the next guest. My partner and I had already left for the morning, since it was my birthday, and had a full schedule of plans for the day. We had to cancel our lunch reservations and rush back to the apartment because the host threatened to move our stuff (and dog) if we did not return in time. When I expressed my displeasure about the situation, stating this was a major inconvenience to our day, I was met was hostility, excuses, and blame from the host. The only “kindness” she offered was that she wasn’t going to charge us an additional pet clean up fee, again as though we were in the wrong. Not to mention, the unit we were kicked out of was apparently more expensive (despite being significantly smaller) and it felt as though the host only cared enough to prioritize her premium guests. We were also paying guests, despite feeling like unwanted house guests. That was the nail in the coffin for me. My partner and I have both spent years working in customer service and I travel regularly for work; I have never experienced such a poor customer service. “I’m sorry but” is not an apology. Threatening to enter our space and move our things and pet does not leave me feeling safe. Overall, left this stay feeling like a second class citizen, on my birthday no less. What a major letdown. Never again.