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Hotel Phoenix

4.0 star property
Escape to al fresco dining under stars or unwind by lush gardens. Savor fine wine at your own pace.

Photo gallery for Hotel Phoenix

Front of property
Terrace/patio
Lounge
Interior entrance
Deluxe Double Room
In the heart of the city, Hotel Phoenix offers an upscale retreat with a Mediterranean twist. Unwind on the garden terrace or indulge in fine dining at Maestro restaurant. Guests praise helpful staff and amenities like a coffee shop, laundry facilities, and attached winery.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Breakfast available
  • Room service
  • Housekeeping
  • Air conditioning
The current price is AU$160
includes taxes & fees
17 Feb - 18 Feb

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Pillow menu
Blackout curtains
Memory foam bed
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Double or Twin Room

Memory-foam beds, in-room safe, individually decorated

Standard Double or Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Pillow menu
Blackout curtains
Memory foam bed
  • 16 sq m
  • Sleeps 2
  • 2 Single Beds and 1 Queen Bed

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About the area

Map
Sesvetska cesta 29, Zagreb, 10 360

What's nearby

  • City Center One East - 8 min drive
  • Zagreb Zoo - 9 min drive
  • Maksimir Stadium - 10 min drive
  • Zagreb Cathedral - 13 min drive
  • Ban Jelacic Square - 14 min drive

Getting around

  • Sesvete Station - 19 min walk
  • Zagreb (ZAG) - 15 min drive

Restaurants

  • ‪American donut&co, obrt - ‬19 min walk
  • ‪Slastičarnica Martina - ‬19 min walk
  • ‪Jazz caffe Forum - ‬17 min walk
  • ‪Bistro Tupek - ‬18 min walk
  • ‪The Paja's Pivnica - ‬2 min drive

About this property

Hotel Phoenix

Upscale family-friendly hotel located in Sesvete
At Hotel Phoenix, you can look forward to an attached winery, a terrace and a coffee shop/cafe. The on-site Mediterranean cuisine fine-dining restaurant, Maestro, features al fresco dining and light fare. Free in-room WiFi is available to all guests, along with a garden and laundry facilities.
Other perks include:
  • Free self-parking
  • Limo/town car service, buffet breakfast (surcharge) and tour/ticket information
  • 1 meeting room, a reception hall and luggage storage
Room features
All 55 individually furnished rooms include thoughtful touches such as pillow menus and air conditioning, in addition to amenities such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Blackout curtains, slippers and sound-insulated walls
  • 43-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, daily housekeeping and desks

Languages

Croatian, English, German, Serbian, Slovak, Slovenian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 5 km
  • Train station pick-up shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free secured self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; EUR 14 for adults and EUR 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Maestro

Things to do

  • Stereo
  • TV in common areas
  • Winery

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (10,760 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium digital channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.86 per person, per night for adults; EUR 0.93 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.
  • Administrative fee: EUR 1.50 per person, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 14 for adults and from EUR 9 for children
  • Airport shuttle fee: EUR 50 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

Children under 10 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Hotel Phoenix Zagreb
Phoenix Zagreb
Hotel Phoenix Hotel
Hotel Phoenix Zagreb
Hotel Phoenix Hotel Zagreb

Frequently asked questions

Is Hotel Phoenix pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Phoenix?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Hotel Phoenix on 17 Feb 2025 start from AU$148.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Phoenix?

Self-parking is free at this property.

What time is check-in at Hotel Phoenix?

Check-in start time: 2 PM; check-in end time: 10:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Hotel Phoenix?

Checkout is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Hotel Phoenix provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 50 per vehicle applies.

Where is Hotel Phoenix located?

Located in the business district, this family-friendly hotel is within 6 mi (10 km) of Garden Mall Zagreb, Zagreb Zoo, and City Center One East. Botanical Garden and Zagreb Funicular are also within 9 miles (15 km). Sesvete Station is 19 minutes by foot.

Hotel Phoenix Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 62 out of 192 reviews
Rating 8 - Good. 87 out of 192 reviews
Rating 6 - Okay. 23 out of 192 reviews
Rating 4 - Poor. 15 out of 192 reviews
Rating 2 - Terrible. 5 out of 192 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Junaid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do your self a favour.. Find a better hotel.. dont trust these photos. Thanks! Cold break fast No wifi signals in rooms No gym or Spa / all lies on listing
Stayed 1 night in Nov 2024

6/10 Okay

Laura

Travelled with group
Liked: Staff & service
The staff were lovely and the stay was overall good. The property is just a little run down and out dated. If that doesn’t bother you at all then it is a fine stay. We were only staying for the night before catching a flight so it served it’s purpose for us. Close to the airport.
Stayed 1 night in Sep 2022

8/10 Good

Kelly

Liked: Cleanliness, staff & service, room comfort
Fine for being close to the airport
The hotel is located 25 minutes drive from Zagreb city centre and 10 minutes from the airport, in an urban residential area. It appears to have once been a glamorous venue, offering a relaxing spa along with other four star facilities. All of the staff we came across were really friendly and doing a great job in what seemed to be difficult circumstances. Unfortunately, plans to regenerate the local area, which would have really helped this hotel, have been put on hold due to inevitable economic struggles in recent years.
Stayed 1 night in Jul 2022

8/10 Good

Roman John

Travelled with group
Liked: Cleanliness, property conditions & facilities
N/A
Stayed 1 night in Jul 2022

8/10 Good

Katija

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
The hotel does not have a swimming pool so do not advertise that it has a swimming pool. The spa was shut because of staff on holiday but that was not mentioned in the hotel facility description friendly staff
Stayed 4 nights in Aug 2018

4/10 Poor

Larry, Sarajevo

Disliked: Staff & service, property conditions & facilities, room comfort
This is the second time we have stayed at the Phoenix. The first was several years ago and renovation was taking place (which was a disappointment at that time). We wanted to give a second chance -- that was a mistake. After a fast and quick check-in, we were gone through the evening to a wedding and returned late - after midnight. After a day of 30C in Zagreb, our air conditioning did not really work -- and then would shut down on its own after 45 minutes. Getting assistance from the desk did not solve anything. I had to turn the air back on 4 times during the night -- it would just keep shutting off. Also, I use a breathing machine every night -- the power outlet next to the bed turns off when you turn the light off! I had to use an extension cord to get power. The Internet is very slow. After complaining about the air conditioning the next morning, the desk person only offered that she would inform the manager. The lights for the night entrance are turned on with a motion sensor with a long delay -- it would be easy to trip on the steps. The timing should be changed. Upkeep and maintenance need serious attention. The flush button on the toilet needed replaced and was hard to use. The lamp over the desk looked like it could come off the wall. All of the right pieces are there, but it is impossible to assemble a good picture of the puzzle. There are many nice features -- great artwork in many places, bright dining for breakfast with a good selection.
Stayed 1 night in Aug 2018

8/10 Good

Hev, UK

Liked: Staff & service, room comfort
Perfectly suited
Out of town Lots of parking available Easy drive into centre Hotel looking a little tired especially bathroom
Stayed 1 night in Aug 2018

4/10 Poor

Sofia, Montreal

Liked: Room comfort
Disliked: Staff & service
Did not get a friendly reception & fell down twice in Wellness centre due to the fact that we were not Allowed our sandals & the ones offered to guests were way too small. Needless to say thst Bare feet on wet ceramic tiles is very dangerous, slipped in shower & when exiting slipped again in hallway.
Stayed 1 night in Jun 2018

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and enjoyable hotel
Room was fantastic and large. Hotel also falls under the same catagory. However there are not 2 pools and a hot tub, there are 2 hot tubs. One of which is on its own, the other is half hot tub, half current pool.but it was still relaxing. The ate at the restaurant, there was extremely slow service. We was in there for roughly an hour and 20 minutes, and only had 2 courses, considering we were the only ones in there, it was a little frustrating. There was a vast selection for breakfast, including fresh omelette. Very enjoyable and would recommend

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Charges for things they say are included!
Was very disappointed with they stay here! Upon check was told our reservation included when checking out they then charged us for this! When questioned she told us that the charge for breakfast had been discounted from €10 to €6 each, why even discount this if there was no reason to in the first place! There is also loads of hidden fees such as insurance and registration and local tax! Local tax I am fine with as we had to do this in one other but the others is ludicrous as I've never come across this before! What should have been €64 ended up €91 would recommend people stay away unless they are happy to pay more then first thought! Would not use this hotel again as obscure the truth!
Stayed 1 night in Jan 2018

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a stay
The layout of the room is unusual but looks quirky. The bed was very comfy and the staff were friendly. The train station to Zagreb is a 20 minute easy walk away.
Stayed 2 nights in Aug 2017

10/10 Excellent

kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little unexpected jewel
We were concerned when we saw how far out of town the hotel was, but when we got there the rooms were first rate and the staff were helpful and friendly (if a bit difficult to track down at times). The gym and spa services looked amazing, though we didn't get to use them. We'd gladly stay there again.

10/10 Excellent

Young Il

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice value deal. Nice wellness center.
nice hotel, everything is wonderful. Especially we enjoyed wellness center - spa and massage. However, it locates little bit far from city center, abd we miss coffe pot.

2/10 Terrible

Yao, Califonia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wouldn't recommend it
There were ants in our room. The shower was draining very slow, almost clogged when we got there, we call the hotel reception 3 times and still no fix. The room is not clean, carpet smells.

8/10 Good

Daniella, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet spot with everything we needed.
We really enjoyed our stay. The staff were very welcoming, the room was clean and quiet and the food in the restaurant for dinner was tasty with friendly service. It was also handy for us being 15mins from the airport.

10/10 Excellent

Stan, Loughton

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but still needs to be improved
Hotel was looking good but we were given a small attic room which was nothing like the photos for the room type that we booked. It was still good but this ruined the otherwise good first impression. The hotel is still being built and it is partially a construction site.

6/10 Okay

michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A bit out of the way, but that was fine with us. The hotel staff was above and beyond helpful and friendly. But the rooms were a little lacking. The duvet cover was dirty/stained. And the shower drain was very very slow. But the staff were soooo nice. So that really made an impact. And their breakfast buffet was VERY good. With an omelet bar, which is always awesome :)

10/10 Excellent

Wayne, California usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't pass this one by
Great place to stay after a long drive. Great staff. Good breakfast. Very very nice room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall. A little noisy in the evening with people coming and going and having to have keep window open as air conditioning couldn't be set lower.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
The hotel is in the middle of nowhere. Too much travel and too much traffic .The hotel is mediocre hotel

8/10 Good

Willy, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Its a good hotel if you are travelling with a car. A bit far away from the centre but you pay a relative cheap price for it. Fair Deal. Breakfast was nice. Staffs are helpful.

10/10 Excellent

Mark, Minnesota, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Sweet Retreat and Spa
The Hotel Phoenix has big plans for an entire area in Zagreb..and they are on their way to making it happen. We found the hotel easily and enjoyed the room, the staff and the spa (which is included free). The spa has an endless pool for swimming, a massaging Jacuzzi, and a sauna. There is a fee for the Tanning bed. The breakfast was a "cook-to-order" meal and was fabulous. The staff could not have ben better and more kind. We also chose to eat dinner at the hotel the day of our arrival and were served so well by the waiter and the food was wonderful. I would highly recommend this hotel

8/10 Good

Kat, Perennial Traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SelfPromotes as Most Romantic Hotel!
Lovely hotel, probably more suited to couples than singles; lovely facility on main floor for hosting private parties or outdoor events as well. Great breakfast. Super super helpful staff. Great bathtub as well....