4/10 Poor
Rachel
Travelled with group
20 Sept 2023
Disliked: Cleanliness, property conditions & facilities
Loads of potential but very poor.
Booked pool view room, got a view of a roof, couldn't see anything but the roof, spoke to receptionist who was rude and not interested she said the hotel was full so we couldn't be moved - it wasn't full it was half empty.
Sun beds absolutely filthy to the point we wouldn't even put our towels on them let alone sit on them. Check trip advisor for photos.
Pool is murky, all green round the edge, filthy.
Drinks are disgusting.
Food surprisingly was really nice and plenty of staff in the restaurant who worked hard and were very friendly.
Room was nice enough.
Room was for 3 but only 2 towels, 2 chairs, 2 cups. Asked for another towel and was told we would have to wait for the following morning when housekeeping came in!
On last day asked to store our bags they didn't have anywhere told us just to put them in the corner of reception area next to the seating areas.
Came back for a shower before our flight home, given 3 towels that looked 2 years old freyed and off colour. Directed to 2 showers in the basement, lock was broken on one so 3 of us had to use the one shower as well as other people going home. Shower was freezing cold and no where to put your towel, had to put it on the floor in the corner of the shower which then got soaking wet. Couldn't put it outside the door as it opened onto the main corridor where the public toilets are.
No toilets by the pool have to walk through restaurant where people eating
Rachel
Stayed 3 nights in Sep 2023