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Zanzibar Serena Hotel

5.0 star property
Beach spa retreat, walking distance from Shangani Beach
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Zanzibar Serena Hotel

Outdoor pool, pool umbrellas, lifeguards on site
Executive Suite
Superior Room | Balcony view
Standard Double room | Bathroom
Couples treatment room(s), body treatments, body scrubs, facials
VIP Access

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning
The price is AU$529
Price available on 18/11/2024

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Executive Suite

Executive Suite | Living room

Executive Suite

Highlights

Balcony
Individually furnished
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Premium bedding
Separate bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Balcony
Individually furnished
Air conditioning
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
Separate bath and shower
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double room

Standard Double room

Standard Double room

Highlights

Balcony
Individually furnished
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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includes taxes & fees
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About the area

Map
Kelele Square, Stone Town, Zanzibar Town

What's nearby

  • Shangani Beach - 5 min walk
  • Old Fort - 5 min walk
  • Forodhani Gardens - 6 min walk
  • Slave Market - 11 min walk
  • Zanzibar Ferry Terminal - 15 min walk

Getting around

  • Zanzibar (ZNZ-Zanzibar Intl.) - 16 min drive

Restaurants

  • ‪Passing Show Hotel - ‬13 min walk
  • ‪Cape Town Fish Market - ‬8 min walk
  • ‪Meeting Point Cafe - ‬9 min walk
  • ‪Lukmaan - ‬9 min walk
  • ‪Zenji Garden Café - ‬8 min walk

About this property

Zanzibar Serena Hotel

Luxury family-friendly hotel near Nakupenda Beach
Located close to Shangani Beach and Old Fort, Zanzibar Serena Hotel provides a poolside bar, a free daily manager's reception and a terrace. With amenities such as a white sand beach and sunloungers, this hotel is the perfect place to soak up the sun. Treat yourself to a massage, a facial or a body treatment at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and seafood. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with pool umbrellas and a lifeguard on site
  • Free self-parking
  • Bike hire, a round-trip airport shuttle (surcharge) and babysitting (surcharge)
  • Free newspapers, beach umbrellas and beach towels
  • Guest reviews speak highly of the helpful staff
Room features
All 51 individually furnished rooms boast comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and air conditioning.
Other amenities include:
  • Childcare services and free infant beds
  • Bathrooms with designer toiletries and separate baths/showers
  • 21-inch LCD TVs with premium channels
  • Balconies, electric kettles and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Baharia Restaurant
  • Terrace Restaurant

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • 621 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 21-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 5.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 90800 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number Z0000010668

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Serena Zanzibar
Serena Hotel Zanzibar
Serena Zanzibar
Serena Zanzibar Hotel
Zanzibar Serena
Zanzibar Serena Hotel
Zanzibar Serena Hotel Hotel
Zanzibar Serena Hotel Zanzibar Town
Zanzibar Serena Hotel Hotel Zanzibar Town

Frequently asked questions

Does Zanzibar Serena Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Zanzibar Serena Hotel?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at Zanzibar Serena Hotel on 18 Nov 2024 start from AU$513.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Zanzibar Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Zanzibar Serena Hotel?

Self-parking is free at this property.

What time is check-in at Zanzibar Serena Hotel?

Check-in start time: noon; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Zanzibar Serena Hotel?

Checkout is at 10:00 AM. Late checkout is available for a fee (subject to availability).

Does Zanzibar Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 90800 per person applies.

Where is Zanzibar Serena Hotel located?

Located in Stone Town, this beachfront hotel is in the city centre, just steps away from Nakupenda Beach and Shangani Beach. Old Fort and Forodhani Gardens are also within 10 minutes.

Zanzibar Serena Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 142 out of 216 reviews" "
Rating 8 - Good. 51 out of 216 reviews" "
Rating 6 - Okay. 13 out of 216 reviews" "
Rating 4 - Poor. 6 out of 216 reviews" "
Rating 2 - Terrible. 4 out of 216 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in a quiet corner of Stonetown. Great swimming pool. Historic quality of hotel added a charming feel. Most rooms overlook the ocean. The amenities were complete and the room was very comfortable. Spend a little extra to get an outside balcony or verandah. The staff was wonderful and helpful. There are lots of restaurants nearby. I can't speak for the food at the on property restaurant since I had to leave early and skipped the breakfast. I would definitely stay here again on a Stonetown visit.
Stayed 1 night in Sep 2024

10/10 Excellent

Zachariah

Liked: Amenities
This was a great stay
Stayed 1 night in Oct 2024

4/10 Poor

Ian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is in a good location but is extremely tired and old fashioned. They are installing an elevator but this was right next to our room so very noisy works. The entire facilities need a major renovation. The staff were wonderful especially Johannes in the concierge.
Stayed 3 nights in Oct 2024

8/10 Good

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and pool were great. The restaurant food was excellent, free breakfast excellent. Pool service from Damian especially was fabulous.
Stayed 3 nights in Sep 2024

10/10 Excellent

Laureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My third stay here! I love Zanzibar and love staying here. It's so convenient to everything and the staff are exceptional. Big Joe is always there to welcome us! And Johannes and Suliman also are great. Food is good, view is spectacular, rooms are big and have an "Old World" feel. I love it here!
Stayed 5 nights in Sep 2024

6/10 Okay

Rozmin, AURORA

Travelled with family
Liked: Cleanliness, staff & service
Hotel does not have an elevator. People struggle to take stairs up to their floors. Rooms look tired and need refurbishing. Rooms also need more lighting - feel dark and depressing.
Stayed 2 nights in Jun 2024

2/10 Terrible

Igor

Disliked: Cleanliness
Upon check out I received the bill which had 2 same numbers in it. When I argued, they cancelled one of them but afterwards, on the way to ferry they called the driver and started asking for more moneys. Even after check out. Hotel after all is good, most of the staff are friendly. But guys, check the bills and be careful.
Stayed 1 night in Jun 2024

6/10 Okay

Alkarim

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Jane, Memphis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff very courteous. I had a great room with a balcony facing the ocean. Very comfortable. Breakfast was plentiful and delicious.
Stayed 2 nights in Apr 2024

8/10 Good

Diane

Stayed 1 night in Apr 2024

10/10 Excellent

Nancy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, beautiful hotel.
Stayed 2 nights in Mar 2024

8/10 Good

Alastair

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location
Excellent location next to the beach with a very nice pool. Shame the sea has some litter in it. The bar service around the pool is very slow. The young staff in particular need to learn more English and a sense of urgency. Stone town is very interesting but beware fake guides
Stayed 4 nights in Feb 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2024

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I was not offered a room Upgrade or acknowledged for VIP on Expedia like usual . At check out I asked about bottle of wine and 10 usd credit . They forgot the wine and they usually give a fruit basket instead of 10 dollars credit . I didn’t receive the fruit basket after discussing they agreed to take 10usd off the restaurant bill. I rather be given the options stated when booked then ask for it . Also no elevator . One party member couldn’t use the stairs and this we didn’t realize . We had lunch at hotel and the food was amazing . The staff is not terrible just not aware of what’s going on . Also we booked the same morning for the room why there was confusion maybe . location is good . Property is old . It’s on the beach which is a plus . Breakfast is good . Room was clean and ac worked well .
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Bashir

Liked: Cleanliness, staff & service, room comfort
Fantastic Amazing
Excellent Service with excellent Friendly Staff
Stayed 3 nights in Jan 2024

10/10 Excellent

Kara

Liked: Cleanliness, amenities, property conditions & facilities
Property is immaculate. Staff are utterly courteous. The hotel itself is beautiful and carefully maintained.
Stayed 6 nights in Jan 2024

4/10 Poor

Ann

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Old glory and poorly managed
Stayed 4 nights in Jan 2024

10/10 Excellent

Alka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbly helpful and friendly staff. Located in a very central area….easy to walk to nearby attractions like Freddie Mercury house etc. Plenty of taxis right outside the hotel. Hotel staff very very friendly and helpful for organizing any tours/taxis.
Stayed 5 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent service from the time we arrived to the time we left.
Stayed 2 nights in Dec 2023

10/10 Excellent

Aateqa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, historic property with amazing views. Everyone working there was friendly.
Stayed 1 night in Oct 2023

4/10 Poor

Dialla

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
they give expedia customers the rubbish rooms, i had to fight to get my room changed, they gave me a horrible room.
Stayed 1 night in Oct 2023

10/10 Excellent

Anne G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Zanzibar Serena Hotel is a gem. The staff is extremely helpful and courteous. They helped us find guides, get to Prison Island, find places to shop for certain items, the list goes on. The room was quiet and very comfortable with a large balcony. The food was excellent. The location is fabulous -- right on the water. Also, we had a late flight out and were able to store our luggage and use the all the amenities of the hotel. We could even shower before leaving! I highly recommend this hotel. I can't imagine finding a better one.
Stayed 1 night in Oct 2023

8/10 Good

Mitsuru

Stayed 3 nights in Aug 2023

10/10 Excellent

Jean A, Webster

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Responsive and friendly. Charming room. Well furnished and cared for. Pool is clean and attractive.
Stayed 3 nights in Aug 2023

General hotel information

Reasons to Book
Great Location
Check-In Time
12:00 PM
Check-Out Time
10:00 AM
Star Rating
5.0