Zazil-ha Holidays from AU$2,124

Our family (2 teen boys) were looking for a quiet, relaxed beach stay and Grand Residences was a perfect fit. The staff are great, from the airport transfer drivers and concierge, to the waitstaff, cabana attendants and housekeepers. Our Master Suite was huge and the private hot tub was perfect for hanging out at night after dinner. Plenty of quality food options at 2 restaurants, with theme nights to switch things up during your stay. Shrimp tacos at Heaven Beach Bar are great! There are a handful of daily activities, including a daily bike tour into town (Puerto Morelos). Some reviewers complained about signing receipts for meals/drinks/etc, this is only to provide a means to tip your room account. This resort does have timeshare units, and some reviewers complained about timeshare sell pressure - we were not asked about timeshare once during our entire stay. Overall a great experience, highly recommended to anyone who wants a more quiet beach resort experience away from the craziness of the Cancun hotel area.

El check in y check out fue muy fácil y Odalys, Kenia y Marco son muy amables y profesionales. Tony, el supervisor de los restaurantes siempre está pendiente que todo esté bien y mira cada detalle. JJ, Chocolate, Pretty Boy, Ara, nos hacen sentir como en casa. El nuevo gerente de alimentos Rigoberto, un aplauso enorme a los cambios que ha hecho especialmente en el bufet. El gerente Francisco siempre tan atento. Carlos en Romanza, gracias por hacer nuestra cena especial. Benjamín y Luigi en el bar de la alberca, Gracias!

Beautiful location and wonderful people who worked there

The food and drink options here are very good. We only had a couple of eating experiences that were still good but not exceptional. The pool area is extremely relaxing and easy access to rooms and restaurants surrounding it. Above all else, the staff here is incredible. From bartenders to servers, from butlers to front desk worker, every person we interacted with here was very friendly and always quick to help with anything. We loved nightly cocktails with Raul at the bar next to La Bomeme. Our Butlers, Cristofer, Tariq and Fernando were all top notch and happy to help. Alex at the pool was always near by and ready to clean up your sunglasses and get you a seat and umbrella. We loved our stay here and hopefully will be back soon!

Intake and departure were swift. We had to wait for our room to be ready at 3pm but were allowed to roam the property in the meantime. I’d suggest bringing a change of clothes for the pool if you have an early flight in. The buffet food selection was excellent. We only dined one night at the a la carte steakhouse El Guacho, service and food were great. We did breakfast at Capricho and the other restaurant on the TRS side. Both had a la carte menus with some buffet selections, food at both places were delicious. All the pool areas looked well kept as well as the beach. If you are traveling with little ones they have a nice pool setup with slides and zero clearance entrance. The family pool at Family selection gets started with music and activities at 11am. There were quite a few weddings during our 3 day stay so bear in mind there will be a lot of people on site if you’re caught in the cross hairs. My only concern was how big the resort is, you have 3 modes of transportation, either walk (a lot) or wait for a trolley or take a boat ride. It’s setup like the Venice canals. Their night life has a few options so you don’t need to really travel out of the resort unless you want to. Overall our stay was pleasant, relaxing and fun. Service 5/5, cleanliness 5/5, value 5/5, sleep quality 5/5, rooms 5/5, location 3/5 (it’s about a 40 min drive from Cancun airport no traffic. Setup private transportation if you can swing it.