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SCHLOSS Zermatt - Active & CBD Spa Hotel

4.0 star property
Hotel with a full-service spa, steps from Zermatt-Matterhorn Ski Paradise
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SCHLOSS Zermatt - Active & CBD Spa Hotel

Sauna, steam room, body treatments, hot stone massages, sports massages
Terrace/patio
Penthouse | Living area
Indoor pool, pool loungers
Sauna, steam room, body treatments, hot stone massages, sports massages

Reviews

10 out of 10

Exceptional

Popular amenities

  • Bar
  • Gym
  • Pool
  • Pet-friendly
The price is AU$519
includes taxes & fees
28 Nov - 29 Nov

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse

Penthouse | Mountain view

Penthouse

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Dining table
Flat-screen TV
  • Sleeps 6
  • 3 King Beds

View all photos for Solo Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Solo Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Bathrobes
  • Mountain view
  • Sleeps 1
  • 1 King Bed

View all photos for View Junior Suite

View Junior Suite | Mountain view

View Junior Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for The High

The High

The High

Highlights

Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Cottage

Cottage

Cottage

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Dining table
Flat-screen TV
  • Sleeps 5
  • 2 King Beds and 1 Single Trundle Bed

View all photos for Friends & Family Suite

Friends & Family Suite | Mountain view

Friends & Family Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
2 bedrooms
Private bathroom
  • Sleeps 5
  • 2 King Beds and 1 Single Sofa Bed

View all photos for View Double Room +

View Double Room +

View Double Room +

Highlights

Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Friends & Family Suite +

Friends & Family Suite +

Friends & Family Suite +

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
2 bedrooms
Private bathroom
  • Sleeps 5
  • 2 King Beds and 1 Single Bed

View all photos for View Apartment

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

View Apartment

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Dining table
Flat-screen TV
  • Sleeps 5
  • 2 King Beds and 1 Single Bed

View all photos for View Suite +

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

View Suite +

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Dining table
Flat-screen TV
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for View Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

View Double Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | Living area

Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Dining table
Flat-screen TV
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Double Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room +

Double Room +

Double Room +

Highlights

Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Bathrobes
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Alpenhotel Fleurs de Zermatt

Pool
Breakfast included
Spa
Free WiFi
9.4 out of 10, Exceptional, (661)
The price is AU$397
includes taxes & fees
1 Dec - 2 Dec
Alpenhotel Fleurs de Zermatt
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About the area

Map
Bahnhofplatz 18, Zermatt, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 1 min walk - 0.1 km
  • Zermatt - Furi - 7 min walk - 0.7 km
  • Zermatt-Furi Gondola - 15 min walk - 1.3 km
  • Sunnegga Ski Resort - 20 min drive - 5.1 km

Getting around

  • Zermatt Gornergratbahn Station - 1 min walk
  • Sion (SIR) - 106 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Golden India - ‬1 min walk
  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬3 min walk
  • ‪Le Petit Royal - ‬2 min walk
  • ‪Fuchs - ‬4 min walk

About this property

SCHLOSS Zermatt - Active & CBD Spa Hotel

Upscale hotel near Zermatt-Matterhorn Ski Paradise
Located close to Zermatt-Furi Gondola and Sunnegga Ski Resort, SCHLOSS Zermatt - Active & CBD Spa Hotel provides a free breakfast buffet, a terrace and a garden. Indulge in a sports massage, a body wrap and a manicure/pedicure at the on-site spa. In addition to an arcade/games room and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool with sunloungers
  • Tour/ticket information, luggage storage and a front desk safe
  • Multilingual staff, helicopter/aeroplane tours and smoke-free property
  • A porter/bellboy, a billiards/pool table and massage treatment rooms
Room features
All rooms are individually furnished, and include comforts such as heated floors and dressing gowns, in addition to thoughtful touches such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Children's slippers and childcare services
  • Children's dressing gowns, hairdryers and shampoo
  • 70-cm flat-screen TVs with cable channels
  • Wardrobes/cupboards, heated floors and electric kettles

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Family friendly

  • Arcade/game room
  • In-room babysitting
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • Hardwood flooring in room
  • No lift

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Children's robes
  • Children's slippers
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 70-cm flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Desk
  • Heated floor
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 6:00 AM - 11:00 PM
The check-in location differs from the property location; go to: [Schlosshotel my Lifestyle, Bahnhofplatz 18]
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of CHF 20 per pet, per night
Welcoming dogs only
1 total pets
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 20 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

This property does not have any lifts
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

SchlossHouse
Schloss Zermatt Active & Cbd
SchlossHouse Zermatt – Wellbeing Rooms Suites
SCHLOSS Zermatt - Active & CBD Spa Hotel Hotel
SCHLOSS Zermatt - Active & CBD Spa Hotel Zermatt
SCHLOSS Zermatt - Active & CBD Spa Hotel Hotel Zermatt

Frequently asked questions

Does SCHLOSS Zermatt - Active & CBD Spa Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at SCHLOSS Zermatt - Active & CBD Spa Hotel?

As of 27 Nov 2024, prices found for a 1-night stay for 2 adults at SCHLOSS Zermatt - Active & CBD Spa Hotel on 28 Nov 2024 start from AU$505.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SCHLOSS Zermatt - Active & CBD Spa Hotel pet-friendly?

Yes, this property allows dogs (limit 1 total). There's a fee of CHF 20 per pet, per night.

How much is parking at SCHLOSS Zermatt - Active & CBD Spa Hotel?

This hotel doesn't offer parking.

What time is check-in at SCHLOSS Zermatt - Active & CBD Spa Hotel?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at SCHLOSS Zermatt - Active & CBD Spa Hotel?

Checkout is at 11:00 AM.

Where is SCHLOSS Zermatt - Active & CBD Spa Hotel located?

Located in Zermatt City Centre, this spa hotel is within a 15-minute walk of Zermatt-Matterhorn Ski Paradise and Zermatt-Furi Gondola. Sunnegga Ski Resort is 1.4 mi (2.3 km) away. Zermatt Gornergratbahn Station and Zermatt (QZB-Zermatt Train Station) are within a 2-minute walk.

SCHLOSS Zermatt - Active & CBD Spa Hotel Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 54 out of 56 reviews" "
Rating 8 - Good. 2 out of 56 reviews" "
Rating 6 - Okay. 0 out of 56 reviews" "
Rating 4 - Poor. 0 out of 56 reviews" "
Rating 2 - Terrible. 0 out of 56 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

YU CHAO

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cosy and well maintained, had a wonderful stay with my wife!
Stayed 2 nights in Oct 2024

10/10 Excellent

Derick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is one of the best places to stay in Zermatt. Honestly, I haven't been treated this well compared to other hotels, the attention to guest is very good and closeness to the station is so convenient. The amenities of this place are so good. The place is very well treated and has the latest trends, lights goes off with a single button, the TV has good broadcast and you cast to the TV, the internet is great! The hotel has a spa (but you need to pay for them be aware, I didn't book but now I regret it), a well equipped and modern gym, a separate room if you want to do yoga and even free classes, and a decent pool. The pool was tiny but it's good enough. The bathroom was so clean and very well equipped, you can expect almost everything that you need and not a simple tube of shampoo/body wash that other expensive hotels cheap out. The staff was very professional and attentive to things that I needed, thanks for a great service. The breakfast buffet has almost everything and a great variety of non-dairy alternatives. Be aware that there are certain menu options that are not included and you will have to pay after you check out. The only nitpicks that I have is that the AC was confusing, I didn't understand what was cold or hot, and I didn't ask the staff about it because I was embarrassed about not figuring out what was going on, but surely they can respond to this message. Also, the balcony didn't have the best views but I was aware of that before booking the room.
Stayed 2 nights in Oct 2024

10/10 Excellent

Nathalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a top in every way. Gorgeous contemporary decor, large room nicely appointed, great staff, great location. And breakfast the best with even a fresh pan of honey from the beehive ! We truly enjoyed our stay there.
Stayed 2 nights in Oct 2024

10/10 Excellent

terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal hotel. Worth every penny
Stayed 1 night in Oct 2024

10/10 Excellent

Steve

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect walkable getaway!
Stayed 1 night in Sep 2024

10/10 Excellent

Lena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite. Good breakfast. Comfortable. Good view.
Stayed 3 nights in Sep 2024

10/10 Excellent

Tina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the SCHLOSS Hotel. I loved that I didn’t feel rushed and the staff was extremely accommodating and friendly. There is nothing that I didn’t like about this hotel. Will definitely be back
Stayed 1 night in Sep 2024

10/10 Excellent

Jerad, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stellar service! Beautiful rooms. Very nice spa amenities including sauna, steam room, and various showers with different refreshing essential oils and varying temperatures. One of our party became too ill to travel, and the hotel graciously helped us arrange an additional night stay. Our first room was booked, but they found us a new room just down the hall, made it possible to move directly from old room to new room immediately after checkout from first room without even bringing bags down to front desk. We would have loved the hotel regardless, but the kind compassionate professional service from the staff was phenomenal and really pushed Schloss Zermatt to the very top. One of the best hotels I've ever stayed in.
Stayed 1 night in Sep 2024

10/10 Excellent

Ivana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing. The staff was so friendly and the spa was absolutely amazing. The saunas and steam rooms made for a great rainy day and gave us something to do. Don’t skip a massage with Marcela!
Stayed 2 nights in Sep 2024

10/10 Excellent

Hernani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class and I would stay there again. Many thanks!!!!
Stayed 3 nights in Sep 2024

10/10 Excellent

Hathairatt

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Amazing team, comfortable beds, the BEST hospitality. I left my purse with my passport, bank card and all of my cash for the trip in Play room of the hotel over night. Got everything back in the morning by house keeping staff who took it to receptionist. So glad we stayed at SCHLOSS Zermat.
Stayed 2 nights in Sep 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was the highlight of our trip! It was conveniently close to the train station and the staff was amazing! From the initial check in process, it was an amazing experience. This was one of my favorite hotels that I've ever stayed in.
Stayed 2 nights in Sep 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very friendly staff
Stayed 1 night in Sep 2024

10/10 Excellent

Vishram

Stayed 1 night in Sep 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough about this hotel. The location was absolutely perfect! Our room was top notch in every way. We had a wonderful view of the Matterhorn from our room and balcony! The staff were extremely friendly and helpful. You can not go wrong with choosing this hotel!!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Thalia

Travelled with partner
Liked: Amenities
Beautiful hotel with an elegant and tranquil vibe. The staff all very kind and special shout out to Chris who helped us navigate around Zermatt from beginning to end. If you’re visiting Vermont, I highly recommend staying at the SCHLOSS hotel
Stayed 2 nights in Sep 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spa ( naked) great location very nice breakfast only drawback was no air conditioner. Brought me a fan which really helped. It was quite warm when we were there, so maybe they don’t need it most of the time. Very nice people.
Stayed 2 nights in Aug 2024

8/10 Good

Antoinette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive
Upon check in I was told I would have to pay extra because my children were older than they thought (13, 13, 17). They wanted to charge for a rollaway bed when I knew I indicated all correct ages of my kids when I booked on Hotels.com. We were already paying nearly $800 for one night. They ultimately waived the charge but it was an uncomfortable conversation. A beautiful hotel - but we ended up staying for 15 hours and enjoyed few benefits.
Stayed 1 night in Aug 2024

10/10 Excellent

Mel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Spa. Everything was perfect!
Stayed 2 nights in Aug 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute gem of a hotel! Incredible value for money. Service: A+ The service is friendly & warm and you can tell that the staff really cares about the property. Kika at the front desk welcomed us, showed us our room & even made great suggestions for dinner (Zermatt Kitchen). Amenities: A+ We had the entire spa area to ourselves on a Saturday - 12pm onwards, with a few people joining after an hour or so. All very respectful & polite. Yes, the spa is nude & mixed male / female. BUT --> There are towels & thin fabrics provided to fully cover yourself. I am a bit conservative & shy, but did not feel uncomfortable at all. I say Go for it! Because the spa amenities really are top notch. You will be wow'ed. Cleanliness: A+ The cleaning staff works so, so hard. Hats off to you guys! Location: A+ Right near the train station. A 15 minute walk to the gondolas up for hikes. Restaurants everywhere. Casa Mia right next store is also lovely. We stayed at the height of hiking season (mid-late August). Will definitely stay here again. The management & team should be proud.
Stayed 4 nights in Aug 2024

10/10 Excellent

Xiaoxin, CUPERTINO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Rashanthi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Such a fantastic place to stay. Nothing to fault. The staff is very polite and friendly. The rooms have all the facilities you could think of and very comfortable. Just across the train station too. Regret not staying for longer.
Stayed 1 night in Aug 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

mona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The apartment was very nice and modern and clean. The breakfast was good and the spa and the yoga class were great. Wonderful spa. Overall an amazing choice in zermatt!!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. The staff went out of their way to make our visit the best.
Stayed 2 nights in Jul 2024