8/10 Good
David M.
11 July 2019
Liked: Cleanliness
Great place to stay, near everything!
A small, cozy flat with tiny but sufficient kitchen. NO AIR CONDITIONING during a heat wave, but the fan was great and most flats in Zürich are not air conditioned. The bed was adequate for one, not for two - the mattress sagged over the edge of the support, making sleeping on the outer edge tricky. Owner was slow to reply to emails before we arrived, but was adequate once we were there - apparently he was in an auto accident, which would explain his slow responsiveness while we were there, but not in the days before we arrived. Nonetheless, he did provide what we needed, eventually, he seemed friendly, and the flat was perfect - easy walk to everything in Old Town.
The REAL problem we had was with VRBO. They were unhelpful when we were trying to gain information about the rental, and absolutely insulting when we tried to leave a review. They sent me an email with links for YES or NO, but neither worked. Their Android app was equally lousy. And when I attempted to chat with their agent, Alex, he asked for info I had already provided, and when I asked why, the SOB hung up on me. I would like to visit Zurich again and stay at Spittalgasse 9, but I will NEVER use VRBO again - what a sham!
David M.
Stayed 4 nights in Jun 2019