Cerro Cora National Park Waterpark Holidays

Hotel Review: A Frustrating Billing Experience Despite an Apology I recently booked two rooms at this hotel through Expedia and, unfortunately, encountered a frustrating and time-consuming billing issue. Despite clearly booking through Expedia, the hotel still charged my credit card directly for both rooms. When I brought the issue to their attention, they acknowledged the mistake and apologized—yet the charges remained. It ultimately took nearly a month to get the payments sorted out, causing unnecessary stress and inconvenience. If you plan to stay here and book through a third-party site like Expedia, I highly recommend you double-check with the front desk to ensure they do not also charge your credit card. While the staff was polite in their communication, apologies only go so far when you're still left chasing down a refund. The stay itself may have been fine, but the billing experience left a lasting negative impression.

Hotel was great. Friendly staff

Very nice view nice rooms but room kinda small other then that amazing hotel with good hospitality

Everything was great! Just the pool had a lot of floating drinking cups and straws.

Great Name and Great service and hospitality

Staff was wierd and not professional or nice. no fan in bathroom pool is shared by 3 other hotels, pools are 3 feet deep, um that is not a pool that is a wading pool for kids pool is HOT not cold at all staff is useless.

Nice little hotel near the tourist attractions. The free water and coffee in the morning was a nice touch. Staff were nice.

I always stay at this hotel because I like everything about it however they took away they’re front desk staff and replaced them with a check in kiosk it is so impersonal and does NOT make check in faster it actually took longer. Hopefully they will decide to go back to good customer service because I really don’t want to stay elsewhere

We stayed here with our kids and had a really comfortable and pleasant time. The room was spacious and very clean. What I loved most was the large bathroom! Our kids had a great time cooling off in the pool, especially on the hot days. The pool water was clean and they provided towels, which was super convenient.