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"The location of the hotel is great to discover Hanoi by feet. The staff is great, especially Anna. She supported us with recommendations for food and sights. Helped us with a map,arranged our trip to ha long bay; Ninh Binh and the transfer to the airport. We will come back!"

"Amazing staff, great breakfast, comfortable and luxurious room"

"The staff Susan made us felt very welcomed. She even addressed us my our names..."

"Totally enjoyable , service impeccable along with tremendous graciousness a jewel of a hotel! "

"The hotel is in a great location. The staff were courtesy, honest, and professional. The room and beds were comfortable. We had the breakfast in oir package. There was a bid selection to choose from. I like the bottle water in the room. I would stay here again when back in Hanoi "

"Great location and services. "

"Unbelievably kind and helpful staff. Pineapple, Lily, Trung and Peter are the best. Always asking about our day and making excellent recommendations. Centrally located and beautiful hotel made our stay memorable."

"My stay at Meritel was fantastic and the experience and service i felt and received was warm and caring. Thank you for making my stay the best it could be. All the staff were friendly and amazing too. When I visit Hanoi in the future I will be sure to stay here again! Will also recommend to my family and friends. The hotel is grand and ornate. Welcome drink and fresh fruit when you check in. The staff ask about your day and do the very most to accommodate your needs. Hanoi is always awake but the hustle and bustle does not seep into the hotel which remains quiet and classy, ensuring a peaceful and relaxed stay."

"Customer service is world class exceptional. Hotel in great location. Beautiful property. Breakfast best I have had whilst travelling. Hotel truly excels only one suggestion be more sustainable with removal of plastic bottles to glass and wooden toothbrushes etc but faultless and highly recommended. "