Family Hotels & Resorts in Acapulco from AU$149

"The package was sold with a pool being taken out of service. There was also construction to repair a pool and build a pool. I allready paid for the trip and didn’t have enough funds to book a second trip. So I went hoping for the best. The beach is tiny and is there are gangs running an unsafe seafood experience. They rented a seafood to me without the plug in it hoping I would sink it it took on water and thankfully I am a mechanic and have been on the ocean my whole life I was able to beach...

"Es la tercera ves q me quedo en este hotel por q me gustaba mucho pero ahora tuve la mala experiencia q no puedo usar la alberca de infinito q por q tenía q pagar $250 pesos mas y luego en el restaurante q no me dejaron pasar por q traía una blusa corta y luego no servía el agrre acondicionado y no todos los trabajadores eran amables no recibí ni mi recibo y ise el reclamo y me salen con una excusa ahora si quede desepcionada de este hotel mi prima de quiere casa en este hotel pero le diré mi...

"Made feel safe, appreciated very nice customer service "

"The location it’s a plus the property it’s in very bad conditions, elevators not morning , bathrooms in very bath conditions areas with out paint no Tv on the bar horrible "

"Had an amazing staying! Was upgraded to a villa due to Hotel being remodeled after hurricane Otis. Staff was attentive and fast with delivering any food orders. Always friendly and with a smile. Also the villas are super clean!! "

"Horrible rooms smell like mold ..staff is so rude, management was worse"

"When I did my check out with my family, they took away our bracelets that allowed us to get around the place. And we wait for 4 hour for our ride with being able to get any drinks due to them taking our bracelets."

"I like the indoor pools, but they gave me my room after one hour of my check in."