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"Horrible hotel! Yes, it’s close to the ferry terminal, but it has long since had its heyday. We arrived to an overpowering smell of smoke. Our room was filthy upon checkin. Once that was settled we tried to get comfy and nap. We turned the a/c on and it blew in recycled smoke filled air. We left and went to the Marriott. I spent the next 4 days extremely sick from what amounts to smoke inhalation. There were roaches on the stairs as well. Hotel would not refund and apparently hotels.com doesn’t...

"Family owned and run which shows in the service they provide. This is a very green property but doesn't sacrifice the amenities. The hottest and best water pressure of anywhere I've stayed in Spain. Individual a/c and heat in every room. The communal kitchen is well stocked and plenty of space in the refrigerator. Very secure also. Next time I'm in the area I won't bother to price shop lodging, I'll book at Lisboa. Thank you"

"Clean, well located, friendly staff."

"Our room was big but bare, like a spacious studio that you haven’t finished furnishing. But it was super clean and adequate."

"Great common areas, tiny bathrooms, bunk beds in the 2nd bedroom"

"The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable!"

"The hotel entrance is on the side of the building so that was a little confusing. The clerk was very friendly and spoke English fluently. The place is really nice. I don't understand why it is considered a "1.". We would stay again!"

"Staff very friendly single room clean but needs updating Central location for Gibraltar 10 mins walk Stayed there 3 times Nice clean and friendly I will be back 👍"

"Great hotel. Light on hallway stay on for just a few seconds. Not good.😡"

"The staff were excellent and parking was very good. It was a short 20 minute walk to Gibraltar. The outside of the building was being renovated at one end away from us and the elevator was out of service for about 1 hour over a two day stay."

"I fully understand that the star ratings are very contradictory. Please let me explain: I've stayed in this hotel approx 15 times and everything is great. However, there was a crucial, huge problem this time which made staying there very unpleasant. I am independently taking this matter up with Expedia as I repeatedly tried to get some advice and support, but got nowhere so I shouldn't comment on this here. My first 2 nights were as always - great. Lovely facities, very clean, great staff, nice...