2/10 Terrible
Juanita
Travelled with group
12 Nov 2024
Liked: Cleanliness
Disliked: Amenities
We arrived late at night, only to find that the entrance is located down a dark alley. While the apartment building is conveniently close to the old town, it was not the welcoming start we hoped for.
On our first day, we discovered that although the stove looked functional, it wasn’t working. We were three guests but were only provided with two sets of towels. When I requested a third, the male manager informed us that he wasn’t “supposed” to provide an additional set, which felt unhelpful.
The washers and dryers, while appearing clean, had an unpleasant smell when we used them. Additionally, many of the rooms face west, so by evening, they become quite hot. Unfortunately, the air conditioning in each room was ineffective, leaving us uncomfortable as the rooms didn’t cool down adequately.
Throughout our three-night, four-day stay, the night manager seemed unwilling to help with our requests. This lack of responsiveness made us feel as though we were pleading for basic assistance.
Overall, I wouldn’t recommend this hotel. It may look appealing initially, but extended stays reveal multiple issues that staff seem unwilling to address. We felt more like we were begging for service than being treated as guests.
Juanita
Stayed 3 nights in Nov 2024