4/10 Poor
bianca
Travelled with partner
21 Dec 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed here a few nights as the first stop on our honeymoon. Property was clean and modern - rooms were a bit dark but big windows brightened it up. Unfortunately service was not great from the front desk for being an upscale hotel. Upon check in, I requested to redeem expedia VIP perks that were highlighted under the reservation - I was told a bottle of wine would be delivered to the room. It never was and I had to follow up the next day. We were charged for valet parking service at a premium nightly cost to park on the property - otherwise we'd have to find other parking means. We accepted the valet service and fee however, each day we were told they were too busy to get the car so we either wait up to 30 mins or go find it ourselves in the car park. When checking out I asked if there was anything that could be done with the rate being charged as it really was not a valet service and was quite overpriced. I was told I need to pay but they would speak to the manager and someone would email me. It has been 3 weeks and I have still not been contacted.
