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"Location was by far the best we have had travelling around Yucatan. Beware no parking just on side of the road The Good 1 the room was large, modern with plenty of storage well planned. 2 king bed with lovely bedding and comfortable mattress felt like home 3. Bathroom with separate WC and shower with amazing water pressure and plenty of hot water, rare in Mexico 4 mini fridge, nespresso capsule coffee maker, water provided and coffee 5 beautiful balcony with super comfortable extra large chairs views across the lagoon which were amazing WiFi worked really well Amenities lovely terraced areas with beautiful comfortable seating Pool small but adequate Private jetty to the lagoon which included again sun loungers, paddle boards and life jackets for free use on lake. Restaurant and food Hit and miss small menu with usual food like most restaurants in Mexico. Very reasonable prices for drinks and food which again is rare in tourist areas The staff however need to be trained and have a better attitude in the restaurant I believe the manager was the best Maria the worst. No elevator but staff on hand to help with your bags Reception checking in was excellent Fatima was by far the best and friendliest receptionist we have had in our Mexican tour the Morning ones were dower probably bored and in need of training."

"An absolutely perfect stay for our group of 5 friends celebrating a birthday. The staff went above and beyond for everything...arranging massages, catamaran trips, etc. And the service at the bar and restaurant was so attentive and thoughtful. Location was perfect, and facility was gorgeous. We'll be back!"

"If you are looking for a quiet relaxing place this is it! I am not into yoga but if you are then this is the place for you. The staff are courteous and very helpful and the food is excellent and reasonably priced. We stayed for 3 nights and never left the area. The Lagoon is absolutely gorgeous. I recommend taking the boat tour as Jami was very iformative and friendly. "

"The location is amazing..quiet in the middle of the nature. The private access to the lagoon is so convenient and the lagoon colors/views are breathtaking. The staff and the service is outstanding. Definitely going back soon"

"Quiet, cozy, safe and clean. Included breakfast was great w various choices and local traditional food. Felipe continues to upgrade and has done a fantastic job so far!!"

"Such a magical peaceful place surrounded by nature. The customer service was great with such a friendly staff. Was also greatly located. Highly recommend. "

"Great stay. Staff friendly, helpful & easily contactable via whatsapp. Breakfast from their hotel was delicious & was able to be served to our balcony. Room & balcony spacious with tranquil lagoon views. Kayaks, paddleboards & life jackets available to use - would recommend an early morning to do this at sunrise! "

"Great food, very calm place and friendly staff. The rooms are roomy and comfortable. Great place to stay, would stay again if I come back to Bacalar! "

"The views from our balcony made our stay. Yes the hotel could use some upgrades but we had a multi-bed apt for a fair price, perfect for our family, and we were happy. "