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"Fantastic service; all staff very friendly and helpful. Room was clean and comfortable. Rather hot at times; would be better if window could be opened more and extractor fan would help in bathroom. Breakfast was very good. Free parking is a bonus. "

"Nice comfortable hotel and very central. Easy walking distance from the train stations, docks and shopping areas. Rooms were clean and well equipped with fridge and proper hairdryer. Shower was hot and powerful. Only negative was the room was quite warm."

"The Queen Hotel, is excellent, the staff are very friendly, helpful and polite. "

"Superb hotel"

"stayed at the crown plaza once before this time was no different lovely staff food great very comfortable hotel i can reccomend your hotel"

"First time staying here , will recommend this hotel best I’ve stayed in Liverpool unfortunately I never found it sooner "

"The staff / location / and service was amazing. Honestly the staff makes this hotel very special! Thank you so much <3 "

"Unfortunately, breakfast is very bad. Most of it is pork, and there is no food available for us, such as turkey or chicken."

"The hotel looks impressive. Staff were very attentive. The room was nice, spacious and a nice temperature. There were a few crumbs, fluff and a receipt on the floor so could have been cleaner. The biggest disappointment was the lack of biscuits. Perhaps swap the shoe shine kit or shower cap for some biscuits. It's a shame as the coffee facilities were good but only 2 tea bags and 2 coffee pods. Breakfast there was a good choice and everything was fresh and lovely. Overall our stay was very pleasant and everything within a good distance. "