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"The Ryokan was very nice and huge. There is a balcony to with a very nice view. The food was good and the room comes with indoor and outdoor private onsen which is very good for those who enjoy privacy and does not want to go to public bath."

"Nice luxurious hotel with professional service Staff are patient and friendly Though not sure why the bath tub stopper not working in my room .. as I’m only staying 1 night so did not check with staff regarding this Otherwise it is perfect and I would rate 6 stars too!"

"Great hot springs, 1 Public sharing,g and 8 Private hot springs. No reservation is needed, it's first come first serve. Rooms are super clean, great location right in front of JR Beppu station. Great amenities and breakfast spread. There is nothing short in this hotel, service is great. I always stay Onyado Nono brand and it never disappoints. "

"Nice hotel and staff hospitality was great. Our 2 days stay include dinning and was given difference menu for the half-board. Hotel include onsen for public. If you need private room, you need to book a higher end room. Only setback is the train station is about 15min walk away. Not great if you have too many luggage to carry. "

"Very big room, got dining table, sofa, our biggest room in Japan. But no reception, it’s a self check in. No luggage storage before check in. Close to station which is very nice. Our room got washing machine, and bathroom got air drying system, so clothes will dry quickly."

"We can’t thank the staff enough for their outstanding care during our stay! My husband sprained his ankle, and they went above and beyond to ensure he was comfortable and well taken care of. From providing ice packs and extra pillows for support to assisting us with finding local medical care, their kindness and hospitality were truly remarkable. Every interaction with the staffs was met with genuine empathy and a willingness to help. This level of service made a challenging situation much easier to navigate. We highly recommend this hotel for their exceptional hospitality. "

"The Bath was very clean and the onsen was very relaxing. "

"Great stay!"

"It’s walking distance from Beppu Station. Shopping mall and restaurants are not far from the station. Staffs are very helpful and friendly. The Kaiseki dinner is a nice experience! It’s highly recommended. "