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"Language barrier. Staff at the desk does not speak English at all. Wish staff at the desk would at least speak a Little English especially this hotel is a 5 star. This hotel needs To hire staff with the ability to speak English "

"Staffs are very professional and friendly. Great location close to CBD areas."

"The Gold Lounge staff were excellent. "

"Clean beautiful property with great dining options"

"Excellent location in downtown Beijing Wangfujing area. Subway station 100 m away from the building. Restaurants are across the street. The best thing is the free laundry facilities for the family with trip over weeks. "

"Very nice room in the Valley Wing. The buffet breakfast is included daily (covering two persons per room). The restaurant at lobby level offers amazing choices with a high cooking and serving food stations, serving Chinese breakfast, pastry, Korean and Japanese food (for breakfast). The staff members are all polite and professional. For the daily all inclusive room rate of about RMB 2000 per night, it is a good deal."

"Wonderful stay. Made a stressful long lay over and transit very comfortable. The front desk staff were friendly and very helpful. The room was clean and comfortable with a lovely gift and note waiting for us inside. The shuttle was smooth and driver very lovely. Overall the staff were very thoughtful and considerate. Would recommend and definitely stay again. "

"Great rooms, location near embassies and international restaurant options. However what stood out the most was the hospitality extended by the team, especially the guest relations manager rebecca and the concierge team leo and his colleague. "

"Amazing hotel with an upgrade to a gorgeous suite which was well supplied including with Malin+Goetz products "